• Report: #144148

Complaint Review: Super 8 Motel Of Waco

  • Submitted: Thu, May 26, 2005
  • Updated: Sat, May 28, 2005

  • Reported By:Grayson Kentucky
Super 8 Motel Of Waco
1320 S. Jack Kultgen Expwy Waco, Texas U.S.A.
  • Phone: 254-754-1023
  • Web:
  • Category: Motels

Super 8 Motel Of Waco Tried to raise the rates on us after we locked in for 5 weeks RIPOFF Waco Texas

*Author of original report: Super 8 of Waco, TX owner told us he never heard of the Fair Trade Act

*Consumer Suggestion: Please Elaborate as to the details

*Consumer Suggestion: Please Elaborate as to the details

*Consumer Suggestion: Please Elaborate as to the details

*Consumer Suggestion: Please Elaborate as to the details

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We went to the Super 8 in Waco to see what the weekly rates were that they were advertising on a banner outside as we passed by. We locked in for 5 weeks at that rate. When it came time to pay for the second week the owner tried to raise the rates on us.

When we tried to talk to him about it he kicked us out. Baylor University was having graduation soon and nearly all the motels were booked weekends. The ice machine was broke the entire time we were there. The carpet turned our white socks dark.

We changed rooms after the first night as the free high speed internet could only be accessed by the rooms closest to the front desk. A requirement for us as we are here for business. There appeared to be black mold in both rooms. I developed a bad cough while we were there. It has since gone away since we changed motels.

Michael
Grayson, Kentucky
U.S.A.

This report was posted on Ripoff Report on 05/26/2005 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Super-8-Motel-Of-Waco/Waco-Texas-76706/Super-8-Motel-Of-Waco-Tried-to-raise-the-rates-on-us-after-we-locked-in-for-5-weeks-RIPOFF-144148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Super 8 of Waco, TX owner told us he never heard of the Fair Trade Act

AUTHOR: Michael - (U.S.A.)

When we arrived at Super 8 of Waco we talked to the assistant manager about the cost of the weekly rates. Set up a reservation starting the next day to pay on a weekly basis. And when we arrived the next day we paid for a week. It was on the reservations that we would be staying 3 to 5 weeks. But given the season locked in 5 weeks because we would know at least 24 hours ahead of time if we were leaving earlier than 5 weeks. When we checked in Tony Burno was the clerk on duty. He gave us his name because he didn't think what happened to us was right either.

We went to pay for the second week before we left for work and that is when we were told the rates were raised. Conveniently the owner wasn't there so we waited to pay. As you well know they are quick to take it out but SLOW to return it. That evening when we got in from work we tried to talk to the owner and he told us he didn't have any room for us but he would let us stay the night so we would have time to find a new place to stay. Then we gave him our debit card and he went to scan it and suddenly gave it back to us and told us no we had 1 hour to get. We asked him if he had ever heard of the fair trades act and he said "No". Tony Burno was also the clerk on duty the night he kicked us out.

We went back to the room and started to pack and decided to call the police. They came out to the motel and talked to us and the clerk. Shortly after they got the their the owner showed up and bragged how he had a 10th grade education and look where he had gotten. We couldn't tell him what to do. Bottom line was since we hadn't paid that morning we had to pack up and leave that night. Which by that time it was 10pm. We get up usually at 5:30 or 6:00 every morning.

We did call the health department about the filth and the black mold. Course we will never know if the Super 8 of Waco was ever checked. I have a receipt tucked away somewhere. I can find it if need be. But I believe our rate at Super was $35 a night plus tax and we are now paying $53 a night plus tax.
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#2 Consumer Suggestion

Please Elaborate as to the details

AUTHOR: Garry - (U.S.A.)

as to the details of how the owner "threw you out"

In the absence of any superceeding signed agreements, the motel's registration paperwork, showing your arrival date, anticipated departure date - which I understand was 5 wks after your ck-in - and the rate(s) to be charged you during that stay, constitute the entire contract between the facility and yourself. As such, a rate increse is a breech of contract on the motel's part. Thus my question becomes how did he go about an eviction when the entire breech of contract was on his businesses end?

Depending on how far over the line this property stepped you MAY have grounds for a breech of contract suit in which you could collect for damages (the increased costs you incurred via rates at whereever you ended up over your contracted rate with the origional motel, plus increased travel time to your work site, other complications created by the move, etc, not to mention the possibility of punative damages.

On the other hand, given the uncleanliness of the facility you may be better off having left.

What it sounds like to me is that the employee who extended the orgional rate did so w/o awareness that the Graduation and perhaps other special event rates beyond the grad wkend should have been applied. Too bad too sad for the motel. THAT is its loss for poorly trained staff, shouldn't be your problem.

Point for travelers to be aware of is that the registration paperwork is the contract, while the motel is free to up rates if after rec'ing the initial quote for x length of stay you seek to stay longer, they can't alter the terms of the existing stay.

As related info for long term stay travelers, it can be worth your while, if you have any reasonable expectation of completing your job in under the timeframe estimated, in finding out from the motel if there will be any sort of early departure fee/retro rate increase if you don't fill out the contract. Hyperthetical situation might be a motel which has a long term rate of $x per nt for stays of 28+ nights. You request a quote for 35 nts and of course recieve that figure. The clerk may fail to mention (through simple oversight, not active attempt to fail to inform) that you're rec'ing that rate by surpassing the 28 night threshold. Now if you wrap up your business in 23 days the motel might then attempt to charge you the difference between 23 nights at the 28+ rate and 23 nts at their 14 thru 27 night. Because the registration paper work showed a 35 nt stay they would have some basis for saying you'd voided the terms of that agreement by only staying for 2/3's of that period.

If you know that in advance, you can then make your case to the GM along the lines of "I intend to be in the area for 35 days, but to give you my business I need a bailout provision of a locked rate if the job goes fast, etc." Presented with that request most professionally compitant GM's will engage in reasonable discussion/negotiation with you. (Meaning you'll probably get it unless the motel has valid business reasons for not assuming the risk) For those that wont . . .well at least you know where you stand.
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#3 Consumer Suggestion

Please Elaborate as to the details

AUTHOR: Garry - (U.S.A.)

as to the details of how the owner "threw you out"

In the absence of any superceeding signed agreements, the motel's registration paperwork, showing your arrival date, anticipated departure date - which I understand was 5 wks after your ck-in - and the rate(s) to be charged you during that stay, constitute the entire contract between the facility and yourself. As such, a rate increse is a breech of contract on the motel's part. Thus my question becomes how did he go about an eviction when the entire breech of contract was on his businesses end?

Depending on how far over the line this property stepped you MAY have grounds for a breech of contract suit in which you could collect for damages (the increased costs you incurred via rates at whereever you ended up over your contracted rate with the origional motel, plus increased travel time to your work site, other complications created by the move, etc, not to mention the possibility of punative damages.

On the other hand, given the uncleanliness of the facility you may be better off having left.

What it sounds like to me is that the employee who extended the orgional rate did so w/o awareness that the Graduation and perhaps other special event rates beyond the grad wkend should have been applied. Too bad too sad for the motel. THAT is its loss for poorly trained staff, shouldn't be your problem.

Point for travelers to be aware of is that the registration paperwork is the contract, while the motel is free to up rates if after rec'ing the initial quote for x length of stay you seek to stay longer, they can't alter the terms of the existing stay.

As related info for long term stay travelers, it can be worth your while, if you have any reasonable expectation of completing your job in under the timeframe estimated, in finding out from the motel if there will be any sort of early departure fee/retro rate increase if you don't fill out the contract. Hyperthetical situation might be a motel which has a long term rate of $x per nt for stays of 28+ nights. You request a quote for 35 nts and of course recieve that figure. The clerk may fail to mention (through simple oversight, not active attempt to fail to inform) that you're rec'ing that rate by surpassing the 28 night threshold. Now if you wrap up your business in 23 days the motel might then attempt to charge you the difference between 23 nights at the 28+ rate and 23 nts at their 14 thru 27 night. Because the registration paper work showed a 35 nt stay they would have some basis for saying you'd voided the terms of that agreement by only staying for 2/3's of that period.

If you know that in advance, you can then make your case to the GM along the lines of "I intend to be in the area for 35 days, but to give you my business I need a bailout provision of a locked rate if the job goes fast, etc." Presented with that request most professionally compitant GM's will engage in reasonable discussion/negotiation with you. (Meaning you'll probably get it unless the motel has valid business reasons for not assuming the risk) For those that wont . . .well at least you know where you stand.
Respond to this report!
What's this?

#4 Consumer Suggestion

Please Elaborate as to the details

AUTHOR: Garry - (U.S.A.)

as to the details of how the owner "threw you out"

In the absence of any superceeding signed agreements, the motel's registration paperwork, showing your arrival date, anticipated departure date - which I understand was 5 wks after your ck-in - and the rate(s) to be charged you during that stay, constitute the entire contract between the facility and yourself. As such, a rate increse is a breech of contract on the motel's part. Thus my question becomes how did he go about an eviction when the entire breech of contract was on his businesses end?

Depending on how far over the line this property stepped you MAY have grounds for a breech of contract suit in which you could collect for damages (the increased costs you incurred via rates at whereever you ended up over your contracted rate with the origional motel, plus increased travel time to your work site, other complications created by the move, etc, not to mention the possibility of punative damages.

On the other hand, given the uncleanliness of the facility you may be better off having left.

What it sounds like to me is that the employee who extended the orgional rate did so w/o awareness that the Graduation and perhaps other special event rates beyond the grad wkend should have been applied. Too bad too sad for the motel. THAT is its loss for poorly trained staff, shouldn't be your problem.

Point for travelers to be aware of is that the registration paperwork is the contract, while the motel is free to up rates if after rec'ing the initial quote for x length of stay you seek to stay longer, they can't alter the terms of the existing stay.

As related info for long term stay travelers, it can be worth your while, if you have any reasonable expectation of completing your job in under the timeframe estimated, in finding out from the motel if there will be any sort of early departure fee/retro rate increase if you don't fill out the contract. Hyperthetical situation might be a motel which has a long term rate of $x per nt for stays of 28+ nights. You request a quote for 35 nts and of course recieve that figure. The clerk may fail to mention (through simple oversight, not active attempt to fail to inform) that you're rec'ing that rate by surpassing the 28 night threshold. Now if you wrap up your business in 23 days the motel might then attempt to charge you the difference between 23 nights at the 28+ rate and 23 nts at their 14 thru 27 night. Because the registration paper work showed a 35 nt stay they would have some basis for saying you'd voided the terms of that agreement by only staying for 2/3's of that period.

If you know that in advance, you can then make your case to the GM along the lines of "I intend to be in the area for 35 days, but to give you my business I need a bailout provision of a locked rate if the job goes fast, etc." Presented with that request most professionally compitant GM's will engage in reasonable discussion/negotiation with you. (Meaning you'll probably get it unless the motel has valid business reasons for not assuming the risk) For those that wont . . .well at least you know where you stand.
Respond to this report!
What's this?

#5 Consumer Suggestion

Please Elaborate as to the details

AUTHOR: Garry - (U.S.A.)

as to the details of how the owner "threw you out"

In the absence of any superceeding signed agreements, the motel's registration paperwork, showing your arrival date, anticipated departure date - which I understand was 5 wks after your ck-in - and the rate(s) to be charged you during that stay, constitute the entire contract between the facility and yourself. As such, a rate increse is a breech of contract on the motel's part. Thus my question becomes how did he go about an eviction when the entire breech of contract was on his businesses end?

Depending on how far over the line this property stepped you MAY have grounds for a breech of contract suit in which you could collect for damages (the increased costs you incurred via rates at whereever you ended up over your contracted rate with the origional motel, plus increased travel time to your work site, other complications created by the move, etc, not to mention the possibility of punative damages.

On the other hand, given the uncleanliness of the facility you may be better off having left.

What it sounds like to me is that the employee who extended the orgional rate did so w/o awareness that the Graduation and perhaps other special event rates beyond the grad wkend should have been applied. Too bad too sad for the motel. THAT is its loss for poorly trained staff, shouldn't be your problem.

Point for travelers to be aware of is that the registration paperwork is the contract, while the motel is free to up rates if after rec'ing the initial quote for x length of stay you seek to stay longer, they can't alter the terms of the existing stay.

As related info for long term stay travelers, it can be worth your while, if you have any reasonable expectation of completing your job in under the timeframe estimated, in finding out from the motel if there will be any sort of early departure fee/retro rate increase if you don't fill out the contract. Hyperthetical situation might be a motel which has a long term rate of $x per nt for stays of 28+ nights. You request a quote for 35 nts and of course recieve that figure. The clerk may fail to mention (through simple oversight, not active attempt to fail to inform) that you're rec'ing that rate by surpassing the 28 night threshold. Now if you wrap up your business in 23 days the motel might then attempt to charge you the difference between 23 nights at the 28+ rate and 23 nts at their 14 thru 27 night. Because the registration paper work showed a 35 nt stay they would have some basis for saying you'd voided the terms of that agreement by only staying for 2/3's of that period.

If you know that in advance, you can then make your case to the GM along the lines of "I intend to be in the area for 35 days, but to give you my business I need a bailout provision of a locked rate if the job goes fast, etc." Presented with that request most professionally compitant GM's will engage in reasonable discussion/negotiation with you. (Meaning you'll probably get it unless the motel has valid business reasons for not assuming the risk) For those that wont . . .well at least you know where you stand.
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