- Report: #654654
Report - Rebuttal - Arbitrate
Complaint Review: Super 8 Motel
Super 8 Motel2117 Marion Mt Gilead Rd Internet United States of America
Super 8 Motel Wyndham Hotels Credit Card Rip-Off Marion, Internet
*Consumer Comment: SAME DANG THING!!
*Consumer Suggestion: Same Thing Happened to Me
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Below is a copy of the screenshot (minus personal infomation) that I received when I made my reservation on 10/16/2010. I was to be in Marion, OH for training on 10/26/2010 so I made a reservation for the night of 10/25/2010. As you can see, it clearly states that I can cancel up to 6 pm on 10/25/2010 (the actual date of my reservation).
In the meantime, my planned training was cancelled 9due to job layoff) and, early on the morning of 10/24/2010 I called the Super 8 Motel's so-called customer service line (800-800-8000) in order to cancel. At this point, some English challenged individual informed me that my reservation was NOT cancellable and that I needed to check the confirmatin e-mail that they had sent me for the details.
First of all, they had NOT sent a confirmation e-mail. Secondly, the screen shot clearly states that you can cancel up until 6 pm on the actual date that the reservation is for. I asked to speak to a supervisor and was given a number to call after 7 a. (800-454-3509). I called the above number and someone named "Ray" (unsure of spelling) told me the same thing. I also notified her that this was NOT disclosed whren I made the reservation or I would NEVER have agreed and made the reservation. Furthermore, that, since I am currently unemployed, being charged $60 + $$$ for a room I was not using was going to be a real hardship.
But this is NOT a matter of buyer regret. I was NEVER notified that I would not be able to cancle this reservation. I would never have agreed to that.
Pleas edo NOT let these people rip you off. Makes your reservations elsewhere with some motel that is honest and forthright.
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Super 8 Marion OH
2117 Marion Mt. Gilead Road
US Route 23 & State Rte 95
Marion, OH 43302 US
Thank you. Your room reservation has been confirmed. A confirmation has also been sent to firstname.lastname@example.org. If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay.
We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. Otherwise, your card will not be charged until you check-out.
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Guest Information Room Information
Name: Suzie Sonshine
Address: 123 Main St
Anywhere, OH 43055
Number of Rooms: 1
Best Available Rate
Rate Description: Best Available Rate Free Continental Breakfast Free Internet Access Destination Super
Cancellation Policy: If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay.
1 Queen Bed Room Best Available Rate
Non Smoking Room With One Queen Bed Free Continental Superstart Bkst Free High Speed Internet Access
Occupancy: 3 people max
Mon. 10/25/10 USD 54.99
1 night (1 Room): USD 54.99
Taxes: USD 6.87
* Total: USD 61.86
Mon. October 25 After 02:00 PM Check-out:
Tue. October 26 Before 11:00 AM
Rooms and Guests (per room):
1 Room with 1 Adult, 0 Children (13-17), 0 Children (0-12)
* Rate Information
In addition to the Rates and Totals shown, other charges may apply for local amenities like safe warranties and telephone access. Local surcharges or service charges are not included in the total room rate. Local taxes may be additional. Please note that a change in the length or dates of your reservation may result in a rate change. Please check with the property for further details.
We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival. Otherwise, your card will not be charged until you check-out.
This report was posted on Ripoff Report on 10/24/2010 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Super-8-Motel/internet/Super-8-Motel-Wyndham-Hotels-Credit-Card-Rip-Off-Marion-Internet-654654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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