• Report: #1013001

Complaint Review: Super Media

  • Submitted: Tue, February 12, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: Ace — lone tree Colorado United States of America
Super Media
2200 W. Airfield Dr. DALLAS, Texas United States of America

Super Media Lied about service and stole my money! DALLAS, Texas

*UPDATE Employee: Acct Info Requested

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I was lied to from Super Media when they said they would provide SEO and promote my web site.  The only thing they did was a facebook page!  They then said there were "adds" on the net and directory listings.  I was paying $225 per month on a one year contract and for the first four months got nothing.  I called and asked for proof three times, they could provide nothing. 

I pulled out the contract and saw that they had violated it.  I tried to call, fax and e-mail and nothing went through.  Finally sent a letter via u.s. mail to stop the auto draft from my bank.  They did not get the letter and I sent them a second letter.  They then sent me and invoice because I instructed my bank not to let them draft out the money.  I finally called them to let them know the deal was off and after three months they e-mailed me and said the contract was closed! 

I then get a bill for $440 and a week later they sent it to collections!!  Don't use these slime balls!  They are total crooks!

This report was posted on Ripoff Report on 02/12/2013 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Super-Media/DALLAS-Texas-75261/Super-Media-Lied-about-service-and-stole-my-money-DALLAS-Texas-1013001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Acct Info Requested

AUTHOR: SuperMedia LLC - (United States of America)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com

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