I also had an experience similar to "Clay" from Plainfield, Illinois
My husband and I moved to the Ozarks from Illinois in july 2005. We wanted to get him a scooter to ride to work that was new, reliable and obviously good on gas. We went to the "Super Scooter Shop" in Springfield, Missouri. We bought the scooter that day on a credit card, they delivered and we thought all was honky- Dorey. My husband rode off into the sunset on the scooter the next day and got maybe thirteen miles away, the thing made a backfiring sound, and would not start again. He pushed it home and we called and spoke to Garys wife. She nonchalantly told us that there was nothing she could do but suggest we have them come pick it up from us.I said ok and she immediately told me that it was gonna be a 35.00 pickup fee. Needless to say that was not gonna fly with me, considering we spent 1405.00 not even 14 hours earlier! I mean what nerve of them! They did come pick it up and the run around began!!!!! It sat there a week and we were never called, I had to call and he gave me the run around big time! I said , "What are you gonna do about this" . He said"I dont know what to tell you" I said "can you give us something similar in price" He told me that there was nothing in his shop compariable in price, That was total B>S because we saw many comparable scooters in there. My husband went in there 3 weeks into them having the scooter in their shop, and asked for a refund. MR Vass said "NO Way" he didnt give refunds. Well thats what he thought! The credit card company came through and reversed the charges!!! Thats why i suggest wholehartedly to anyone, Buy any big dollar items with a credit card. NOt only did he make himself look bad by his behavior, He has hurt his own buisness because of the bad Word-of Mouth i give that company anytime anyone asks about my husbands new scooter. Well actually not new its 2 and a half years running strong. ITs a HONda ruckus.1600.00 worth every penny. already has 8000 miles on it.So when people ask, which they do alot I say DO NOT GO TO SUPER SCOOTER!!!!!!!HAd this man conducted himself better i would have suggested to everyone to go there. Remember.....Good news travels fast, bad news travels faster!