- Report: #1071183
Report - Rebuttal - Arbitrate
Complaint Review: SuperJet Vanlines
SuperJet Vanlines1 ACKERMAN AVE Clifton NJ Fort Myers, Florida USA
SuperJet Vanlines Lie about honoring a refund for issues that occur at move. Clifton New Jersey
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After the estimate being at around 1700.00, once they were done packing and loading, the total price to move was at 7149.40 which was over a 5400.00 difference! I held my end of bargin and paid. Then the excuses came for delays in delivering the household goods. The truck was late, needed another load and then the truck broke down. After sending messages to Jason "manager at office, who knows" he promised me a 500.00 refund, which was less than 10% of the move but I agreed and was thankful. A week after the move, nothing, a month, nothing. I sent messages to get back, oh I'll check on that for you! Then finally I posted a review on a moving site as well as contacted the BBB. Jason told the BBB that I had already received the 500.00 refund. Once I updated the review to include their "spectacular customer care", I get another text from Jason, telling me that the check is in the mail and they are going to stop payment on it! I respond, very professional, I'll forward to BBB. [continued below]....
This report was posted on Ripoff Report on 07/29/2013 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/SuperJet-Vanlines/Fort-Myers-Florida/SuperJet-Vanlines-Lie-about-honoring-a-refund-for-issues-that-occur-at-move-Clifton-New-1071183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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