- Report: #927014
Report - Rebuttal - Arbitrate
Complaint Review: SuperMedia LLC
SuperMedia LLCInternet United States of America
SuperMedia LLC SuperPages Tell you that you can cancel anytime, then won't let you cancel and continue to bill you. Internet
*UPDATE Employee: customer service help
*REBUTTAL Owner of company: Ripoff By supermedia
*UPDATE Employee: Customer Service
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When our advertising did not begin as scheduled I tried to cancel the advertising. When I talked to the sales rep she informed me to just wait and give it a try. So I did. I waited. And of course immediately noticed it was doing nothing for me.
After a call to a representative to Yext during my advertising with SuperMedia, they informed me that my business name was not listed ANYWHERE.
I again tried to cancel SuperMedia. The sales rep would not return my calls and was slow to reply to my emails. After talking to her supervisor she finally called back and "Was working on canceling it but it was after the 14 days I had to cancel" What happened to being able to cancel anytime?
As it turns out thats not true, what she should have said was that m you can stop the advertising anytime but you will still pay for the next year!
I have called more than a dozen times requesting this account be closed.I don't get an answer, I always get the run around, un-returned phone calls, and e-mails.
I have refused to pay the bills they continually send me as I they have not done their advertising, and they lied to me about canceling. This company is beyond low, and I can only help to inform others before they make the same mistake and sign up for this awful service.
FYI Yext will list you all over the internet for only $60 a month. Why am I paying SuperMedia $150 a month? They keep saying I got this many leads a month, when I have only had ONE customer in the last 5 months call me from them!
I have done much better on my own using SEO and Google.
Stay away from SuperMedia!
This report was posted on Ripoff Report on 08/14/2012 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/SuperMedia-LLC/internet/SuperMedia-LLC-SuperPages-Tell-you-that-you-can-cancel-anytime-then-wont-let-you-cancel-927014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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