• Report: #1107308

Complaint Review: SuperRewards

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  • Submitted: Mon, December 16, 2013
  • Updated: Mon, December 16, 2013

  • Reported By: MstrUBERSOLDAT — Modesto California
SuperRewards
, Select State/Province USA

SuperRewards Scam you of your rewards despite of submitted proof Internet

*UPDATE Employee: Your SuperRewards experience

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So far, I've completed 3 offers from them, 1 was to sign up to be a member of a website and 2 of them were to Download and Install offers. The first offer was odd since i wasn't sure if I did everything right since it was confusing, however, the other 2 offers were simple. All I had to do is to download the advertised software and install them. After the 15 minute waiting period passed, I have not received any points. 

So, I send proof of the installment to SuperRewards Support, and this conversation happened between us.

Offer support
Offer:
Punch-Out
Play Punch Out Creator now!

Requirements:
Points awarded on download and install

Other Info:
Time Initiated: 20 hours ago
Points: 39
Click ID: 968348517

Previous Messages
__________________________________________
--------@gmail.com ... age: 19 hours
The offer's instructions said to Download and Install. I have completed them and I have not received my points. Below is the proof of installment.
http://tinypic.com/r/157klmd/5
_______________________________
Super Rewards ... age: 19 hours
Thank you for contacting us!
The advertiser has not yet confirmed the completion of "Punch-Out".

Please copy and paste the entire offer confirmation email (INCLUDING the header) for your participation within the text box.

Please review the offer requirements to see if you missed a step:

Punch-Out

Play Punch Out Creator now!

Offer Requirements:
Points awarded on download and install.

Thank you,
Super Rewards

__________________________________________________
--------@gmail.com ... age: 19 hours
I did complete the offer's requirements and here is the proof of installment!
http://tinypic.com/r/157klmd/5
__________________________________________________
Super Rewards ... age: 18 hours
You did not meet the offer requirements for this offer.
The advertiser has either rejected your information or reported that they never received it.

Punch-Out

Play Punch Out Creator now!

Offer Requirements:
Points awarded on download and install.

There are many reasons why this may have happened including:

- False or Bogus information was submitted such as an invalid email addresses, an out of service phone number, or non existent street address.
- The email verification was never completed.
- Your operating system or browser is not supported.
- You are not old enough to participate in the offer.
- The mobile PIN number was not confirmed.
- A purchase is necessary and was not completed.
___________________________________________________________________________________
--------@gmail.com ... age: 16 hours
Excuse me sir, how were my points rejected when the offer's requirements said to: Download and Install.

I successfully completed the offer's requirements and submitted proof of the Installment!
The link: http://tinypic.com/r/157klmd/5

You claimed that:
There are many reasons why this may have happened including:

1)- False or Bogus information was submitted such as an invalid email addresses, an out of service phone number, or non existent street address.
2)- The email verification was never completed.
3)- Your operating system or browser is not supported.
4)- You are not old enough to participate in the offer.
5)- The mobile PIN number was not confirmed.
6)- A purchase is necessary and was not completed.


Look:
1) How can the .png file be bogus if it was from a screenshot??
2) The advertised software did not ask for my email at all.
3) I'm pretty sure that Windows and Google Chrome is supported.
4) The advertised software did not ask for my age at all.
5) The advertised did not ask for a PIN number at all, nor any other personal info!
6) The advertised website and software did not ask for any purchases. The offer said it was free.

If there was any other steps that the offer did not publicly displayed other requirements or added more without notifying the consumer, then it is considered a scam. Regardless, I should be awarded those points because I still completed the offer while satisfying the offer's requirements.
__________________________________________________________________________________________
*Communication from them has stopped at this point*

WDF is happening with these external offer walls?!?! I usually take the Download and Install offers because it is more rewarding and more responsive because I submit evidence of the installments to the advertisers. Reason why is because they usually reward me after a few hours. Now, they don't want to reward me even if I submit evidence of the offer being completed!!!

WHAT DO I DO?!?!??!


This report was posted on Ripoff Report on 12/16/2013 02:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/SuperRewards/Select-StateProvince/SuperRewards-Scam-you-of-your-rewards-despite-of-submitted-proof-Internet-1107308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Your SuperRewards experience

AUTHOR: SuperRewards - ()

Hi,

First we want to apologize for not finding this report sooner and addressing your concern. We know it's been long overdue but we've credited your account with the points in question.

We also would like you to know we've made some changes on our end to bring you better customer support so we hope you'll give us another chance. 

We will send you a separate email with our support email address if you ever want to reach out to us directly.

Sincerely,

SuperRewards

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