• Report: #1001730

Complaint Review: SuperStorage Paso Robles

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  • Submitted: Wed, January 23, 2013
  • Updated: Sun, February 17, 2013

  • Reported By: rick — paso robles California United States of America
SuperStorage Paso Robles
820 28th st paso Robles, California United States of America

SuperStorage Paso Robles Super Storage Storage company loses payments and does not honor the move in specials they advertise paso Robles California

*REBUTTAL Owner of company: False Accusations

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I could not have dreamed of a storage facility being more dishonest I jusr wish I read the other reviews including the filtered ones these people are worse than a robber with a gun, they hurt you financially and steal your personal belongings. 
Careful their automated machine steals yoir money and watch out for Derinder she lies to the owner and says you havent paid and she pockets the cash
I moved from one unit to the other and they charged me for both and put my unit into lien sale status.  The owner refuses to speak to customers tells the rude manager Durinda to tell the customer he is a very busy man

This report was posted on Ripoff Report on 01/23/2013 07:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/SuperStorage-Paso-Robles/paso-Robles-California-93446/SuperStorage-Paso-Robles-Super-Storage-Storage-company-loses-payments-and-does-not-honor-t-1001730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

False Accusations

AUTHOR: SuperStorage-Paso Robles - (United States of America)

Rick L of West Covina is engaging in a smear campaign to defame our company and its employees, with specific and stated intent to inflict harm and economic hardship.  He has made false allegations and misrepresented actual events.  Further, we believe that Rick L has created a yelp aliases with the handle of Angela S of Covina, Jocko B.s of Encinitas and either has control or influence over Bibiana L (his wife/ex wife) of Colton.  If you were to read their postings (which Yelp has found offensive enough to screen), you would find similar and false claims and specific statements which could only have come from Rick L.  He is literally ganging up on us with false identities. 
 
Rick L. has made repeated threats that he would try to inflict economic harm on us if we did not concede to his demands, which are totally unjustified.  We have made a sincere effort to resolve his complaints and reviewed his account several times, even making several adjustments in his favor, yet Rick L has so far refused to honor his contractual agreement for services rendered. 
 
SuperStorage has been in business for over 23 years with multiple facilities and we simply could not survive if we acted anything like what Rick L has claimed.  Check us out for yourself before being misled, by him or his aliases.  We are reasonable, helpful people and we want to earn and keep your business.  For your own benefit, pick up the phone and call us or come by for a visit and discover for yourself who we are.
 
It is a shame that this kind of abuse of the public forum and public trust can and does occur.  However, we have faith that the online community will see the truth and remove these bogus postings and that reviewers too will see the thinly veiled commentary for what it is.
 
If you are interested in reading on, I have addressed each of Rick Ls comments below.
 
Thank you for reading my post. 
 
Sincerely, 
John, SuperStorage
 
1.       We are not dishonest.  We hold ourselves to the highest standard of ethics and service, which we have provided to Rick L

2.       We did not hurt him financially.  We offered and delivered a move-in special, then reduced his rent after the move-in special expired to accommodate him.  He then asked if he could move to a cheaper and smaller unit.  We accommodated his request. 

3.       They steal your personal belongings.  We have not stolen his personal belongings!  They are intact in his unit, with his lock and our over lock.  My staff and I have no interest in his personal belongings, except that we keep them safely stored, which they are.

4.       Their automated machine steals yoir money  Our automated machine does not steal your money!  It uses the same cash receiver that any banks ATM uses.  It accurately counts the money it receives and posts it to the account which was logged into.  Rick L made a payment at our kiosk and was upset that it does not give change.  The difference was posted to his account as a credit.  

5.       Derinder [Direnda] she lies to the owner and says you havent paid and she pockets the cash  This is simply false.  If you pay cash, it is immediately entered into the computer and a paper and/or email receipt is generated.  Once that occurs, the transaction cannot be reversed and there is an audit trail.  Do you really think Rick L (or anyone for that matter) would make a cash payment and not ask for a receipt?

6.       Didnt have the common courtesy to return my calls  Our management team has been in regular contact with Rick L.  He insisted that I call him within hours or he would sue us and engage in a cyber attack and report us to the State Attorney Generals office and the BBB, all of which he has done.  Personally, I would never respond to such an extortion laden demand, nor would I expect anyone to do so.

7.       they are trying to auction my unit  We are processing Rick Ls account for auction because he has not paid his rent.  We are treating Rick Ls unit just the same as we treat any delinquent account and the same as most self storage operations would do.  We take no joy in auctioning units and would much prefer to have a paying customer.  It is our last resort when a customer does not pay and is the method of eviction for self storage as governed by law.  For the record, by law, we are not allowed to profit by or from the sale of a customers unit.  We are only entitled to the actual rent, late fees and collections fees which are owed.  Any proceeds from an auction above that amount must be returned to the tenant.  So there is no incentive beyond eviction and collection of what is owed to conduct an auction. 

8.       after they changed the pricing I agreed to    Rick L claims that we changed the rent from what he agreed to false.  On his first unit, we lowered his rent.  On his second unit, he asked for a move in special and was informed that our policy is that move in specials are for new customers only.  We gave him a discounted rent rate considering he was an existing tenant and he agreed by signing the rental agreement at that rate.  No rate change has occurred since.
 
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