EDitor's UPDATED info 2-20-04: Rip-off Report is still receiving complaints that they are not receiving the refunds as promised. Rip-off Report has been in contact with the Company and has made them aware of these issues. They have assured us that refunds are being given to those who are providing them with all the correct contact information requested by them. They have also provided confirmation/proof of over 2,600 refunds to date, on a spreadsheet, and Rip-off Report staff called and verified more than a dozen consumers at random, all very angry & outraged, but, they all did get their refund. The company again apologized for the delay and reported that credit to your account could take as long as 4-5 days. As we understand it, this company only does the processing for all the other companies, so they are at the mercy of those companies funds, further delaying your refund.
Rip-off Report is hoping they will live up to what they have promised, we think they will, ..we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605
Please be patient, we can only tell you what they are telling us.
businessbureau.com CLICK HERE to see how World Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.
I had the same issue with this company that everyone else has had. I did get my money back after months, but I'm not done yet. I am going to share how I got my money back and I want to help everyone else.
First, I called this company every day for a few weeks. They report on your record each time you call, so they know if you're persistant. Second, I filed claims with the Better Business Bureau (www.bbb.org) and here at Rip-Off Report. I do believe that Rip-Off Report was the primary factor in receiving my refund (and I thank them wholeheartedly for it).
At the same time, I began the small courts claim. Give them a date you will file and don't budge. No more excuses from them. Also, when you file, give as many names and extension numbers from the company as you can (I called saying I wanted to join their program and they sent me to the sales rep who jacked me). It scares them if they see their name. I threatened to put their names on the small court summons, and I advise you to do the same. The names I dealt with were Rachel O'Brien, David Edwards and Jasmine.
Third, I filed an ROF-7 Form, also known as an Affidavit for Revocation of Authorization at my bank. This can be done within 60 days of your debit. This is a crucial step because now the repercussions of their actions are much more severe. Upon this debit, there is no written authorization of the debit which makes it contestable immediately. But, the company I verbally authorized to debit from my account was Bank One, not Superior Benefits as my account stated. This makes it a fraudulent transaction immediately. Your bank will help you on this, as they helped me. Once your money is refunded, close your account and open a new one immediately.
This company is fraudulent, but they aren't "fly by night" so you can track them down. I thoroughly despise companies like this and I would like to help make an example of them. I am willing to give any and all info I can if it helps your situation. I also believe someone should begin a class action lawsuit. If the problems persist, I will perhaps take on the responsibility with my lawyer. I guess I got to much time on my hands :). I hope this helps.
Remember, follow all the steps mentioned. You will get your money back if they don't disappear. But this is about much more than $300. Companies like this shouldn't be allowed to exist and we must fight back with a vengeance. I hope this helps.
La Mesa, California
U.S.A. Click here to see Rip-off Reports filed where consumers say thank you Rip-off Report & badbusinessbureau.com, that we saved them money. Not included are the thousands of thank you e-mails we get every week.