- Report: #83146
Report - Rebuttal - Arbitrate
Complaint Review: Superior Benefits - Global Benefits
Superior Benefits - Global Benefits100 A. Walnut E 15 Ste 740 Champlain, New York U.S.A.
Superior Benefits, Global Benefits ripoff! Champlain New York *UPDATE... Superior and Global Benefits working hard to correct problems in customer service, offering refunds, company executives want all customers to be 100% satisfied *EDitor's UPDATE!
*Author of original report: No reply as of 3/17/04
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I had originally set up the withdraw draft for the 23 of December. Realizing that I was not going to have the extra $299 in my account so close to Christmas, I called and asked that it be moved to January 20th. I spoke with Stve Calvin and was told that would be no problem. Well the $299 was taken out on Dec. 23 anyway. I called to complain, and was hung up on several times as soon as I asked for the name of the person with whom I was speaking with.
I got the run arround from a Cynthia, and a Jennifer, and neither would give me a last name. I was told by a Bill Johnson that there was a two week delay because of the volume of calls, and the holidays. I than spoke with a Daniel Lewis who was very nice and seemed interested in helping me. He told me that if it not arrive soon they could issue me a Fedex tracking number. He also informed me that the credit card would not be included in my packet. He told me that I would receive a letter from the credit card issuing bank a week after I received my packet, that I would have to sign and send in and then my card would be issued.
I received a credit repair packet on Feb 16 2004. I called back on Feb. 24 2004 and told them I have not received any letter from the bank. I was told that it sometimes takes three weeks for the letter to get to me. It is now March 8th, and I have not received any letters from any bank, and the phone number 866-554-0556 is disconnected. I feel as though I have been ripped off. No one said anything about a credit repair kit was what was being sent to me until after the money was taken from my account. I do not need this kit nor do I want it. I liked the idea of a credit card for no more than 8% interest. I would like to get this credit card or my money back for the $299 I spent.
Weaverville, North Carolina
EDitor's UPDATE info:
Rip-off Report has been contacted by the owners of the company, they said those who have asked for refunds should see them no later than Monday morning or sooner. Credit to your account can takes 4 to 5 days to actually hit your account ,
They again apologized for the delay. We'll see. Rip-off Report is hoping they will live up to what they have promised, we think they will. SO you know, Rip-off Report has confirmed 73 refunds so far, and we know there should be many more. Rip-off Report is investigating more on this situation, and we will be posting an UPDATE to the main Report at this web address https://www.ripoffreport.com/view.asp?id=76605
Please be patient, we can only tell you what they are telling us.
This report was posted on Ripoff Report on 03/08/2004 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Benefits-Global-Benefits/Champlain-New-York-12919/Superior-Benefits-Global-Benefits-ripoff-Champlain-New-York-UPDATE-Superior-and-Glob-83146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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