- Report: #1037827
Report - Rebuttal - Arbitrate
Complaint Review: Superior Distribution/AZC
Superior Distribution/AZC7211 E Southern Ave #111 Mesa, Arizona United States of America
Superior Distribution - AZC Green Tea Extract I bought the product and was told I had a 30 day money back guarantee. When I tried to get my money back, she said it was 30 days after I ordered, not after I rec'd it. Mesa, Arizona
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Fast forward, I called today, just happened to be day number 30 after I'd placed my order, to cancel and get my money back. I lost ZERO pounds. It's very hard to put the drops under your tongue exactly 30 minutes before a meal. If you go to a restaraunt, you don't know what time your meal will arrive. I did try my best to do as instructed but it didn't work, just left a nasty taste in my mouth all of the time. According to my records, I still had four days until I had to cancel, but I decided to hurry up and get it over with. Luckily! When I called, "Susan" told me the 30 day guarantee started the day I placed my order, NOT the day I recieved it. I told her what I'd been told but I didn't have the name of the man I'd talked to. She said it would take at least 48 hours for them to go through their records and find my particular phone call to see if that was what he told me, but she would cancel my Auto-Ship. It just so happened, with February having only 28 days, today happened to be the 30th day and so she had to process my refund and give me my refund. It will be processed after they get the product back with the RMA INSIDE the package. I wrote it on the outside envelope and taped it to the inside envelope I put it in so the glass bottles wouldn't get damaged. Will I get my refund? That remains to be seen. I have a tracking number so I'll know when they recieve it.
I was VERY surprised when I was trying to find a page to warn other consumers against buying this product and found the others that had issues with this company. When I get done here, I'm going to call my VISA company and tell them to watch for that refund of $89.95 and not to let them charge any more to my credit card. Now, after reading some of the others, I'm really wary of them using my VISA information for other purposes. If there's a Class Action Lawsuit, I'm in! The man that sold it to me was SOOOOOOO nice, the woman that didn't want to give me my refund was SOOOOOO not. It was just lucky and by the grace of God that I happened to call today. Had I called tomorrow, who knows what would have happened?
BUYER BEWARE!! DO NOT BUY THIS PRODUCT AND STAY AWAY FROM THIS COMPANY!! THEY LIE TO YOU AND THIS PRODUCT IS NASTY AND DOESN'T WORK AT ALL!!
I know the struggles we all have when we try to lose weight, especially when we're older as I am. But companies like this need to be shut down and put out of business.
This report was posted on Ripoff Report on 03/25/2013 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-DistributionAZC/Mesa-Arizona-85209/Superior-Distribution-AZC-Green-Tea-Extract-I-bought-the-product-and-was-told-I-had-a-30-1037827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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