- Report: #1005230
Report - Rebuttal - Arbitrate
Complaint Review: Superior Distribution/AZC
Superior Distribution/AZC7211 E Southern Ave #111 Mesa, Arizona United States of America
Superior Distribution/AZC Xtreme Green Coffee Bean Responded to radio ad for $14.95 1-month supply. Sales Rep kept got credit card info then kept offering 6 more items. I kept declining very firmly clearly, insisting that I only want the 1-time $14. Mesa, Arizona
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He "certainly understood," then offered another product, and again I declined very firmly. He again "certainly understood" and then offered yet another product. This went on for six (6) offers, and over 40 minutes. By then I'm only staying on the phone because I wanted to see just how bizzarre this would get, and unfortunately, he already had my credit card number for the $14.95 shipping cost of the free product.
At some point, he told me I was being rude after I told him that he's already kept me on the phone for over half an hour and I wasn't interested in hearing any more sales pitches. He wasn't finished yet, and still had a couple more pitches left. I finally closed with a firm review of my order which was for only the free 1-month supply with the $14.95 shipping cost and nothing more. He "certainly understood". I received the bottle within a week. But . . .
Apparently, he didn't understand because I received another bottle a week later with a $59.90 charge ($49.95 plus 9.95 shipping). I immediately called the company and was told that I was put on their "program" to receive a monthly shipment. I told the customer service agent what happened and he was very sorry. I told him to immediately cancel the charge placed on my account. He could not do that, but he did offer me another product for "free" - a $79.95 product for the $59.90 charge. I told him that I don't want any more from this company (free or otherwise) - only remove the fraudulent charge right away!
He was sorry, but I would have to return the bottle at my own expense, and after they receive it, they would credit the account.
DO NOT ORDER THIS STUFF FROM THIS COMPANY - IT'S A COMPLETE FRAUD! I will contact the Better Business Bureau, the Postal Inspection Service, and the State Attorney General's office, as this company needs to be put out of business!
This report was posted on Ripoff Report on 01/29/2013 12:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-DistributionAZC/Mesa-Arizona-85209/Superior-DistributionAZC-Xtreme-Green-Coffee-Bean-Responded-to-radio-ad-for-1495-1-mont-1005230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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