• Report: #1046932

Complaint Review: Superior Distribution/Direct Marketing Media

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  • Submitted: Sun, April 28, 2013
  • Updated: Fri, May 30, 2014

  • Reported By: Anonymous —
Superior Distribution/Direct Marketing Media
Mesa, Arizona United States of America

Superior Distribution/Direct Marketing Media Xtreme Green Coffe Bean Extract This company is a scam! Mesa, Arizona

*UPDATE EX-employee responds: Stand Corrected

*REBUTTAL Owner of company: This Is A False Report!

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The company is called Direct marketing media the owner is Jeffrey Lakes in chandler Arizona. They run radio ads and get people to call in and sell weight loss supplements their products include Xtreme Green Coffee Bean Extract, Xtreame HCA Garcinia Cambogia, Male Vitality Plus, HCG 5000, Super Colon Cleanse 1800, and Raspberry Ketone Slim, he is also responsible for the natorious Derma Pure, he had so many consumer complaints that he stopped selling it but then he decided it would be a good idea to just rebrand the product and call it L'Mage and just kept selling this to people. This is a horrible business and they treat people like garbage. When you buy product from this company they keep charging you every month and when you try and cancel the customer service # goes to voicemail....again the owner is Jeffrey Lakes, Superior distribution is a front company so people can't find out where he is located...this man has been scamming people out of their hard earned money for years. This is a shame because as far as the products go they seem to be ok, it's just this mans business principles and taking people's money when they were not aware of it and then of course not refunding it. But just to let everyone know that every call is recorded and they can listen to it and find out if the autos hip was properly disclosed to the customer and if not then they are in violation..however on the website www.Xtremegreencbe.com the autoship disclosure is hidden in the terms and conditions that are at the very bottom of the website so the customer doesn't even know that they will be charged every month and because you check a box during order confirmation that you accept the T&C your CC company won't help you out either...just be careful with dealing with this company it never ends well- Anonymous..

This report was posted on Ripoff Report on 04/28/2013 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-DistributionDirect-Marketing-Media/Mesa-Arizona-/Superior-DistributionDirect-Marketing-Media-Xtreme-Green-Coffe-Bean-Extract-This-company-1046932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Stand Corrected

AUTHOR: LorenaC - ()

     I am an Ex-employee of this company, Direct Media Marketing. I had an issue with some of their office politics so I resigned. So I really have nothing to gain from writing this rebuttal. I read the original report and found it to be so completely untrue I had to at least correct the misinformation in the report. 

    The customer service number does not go to voice mail, Unless it is after hours!!  During regular business hours it go to the Customer Service Department.. Yes,, there is an entire department dedicated to answering all incoming customer service calls. Why would that be if the Phone number is supposedly unmanned and auto-directed to voice mail?

    The company name and contact information is plainly printed on all products, and literature. The address and other contact numbers are listed with company profile sites and are easily found with a simple Google search. If the company was trying to hide how is it that the stores that buy $1000's worth of product are contacting them for their re-orders? 

    In the Report the "Anonymous" person who filed this complaint went on to say "this man has been scamming people out of their hard earned money for years". (referring to Jeff Lakes-Owner) Yet, "Anonymous" forgot to include any actual examples to support this statement. 

    Then,, "Anonymous" Writes, "This is a shame because as far as the products go they seem to be ok"  This is the first sentence was actually pretty accurate. They actually have some of the best supplements on the market. They beat out all competitors when compared label to label. It is not too often that you see a positive review of products in a complaint.

    So, according to this "Anonymous" The products are good, they have a recording of the sales call that contains the auto-ship disclosure,and the disclosure is actually on the website. How exactly is this company a ripoff? All business's put the disclosures in small print. Some are found only by clicking a link that goes to a legal disclaimer page. So if you say its actually on the site I do not think that is unusual or shady in any way. Haven't you ever heard the phrase "Always read the fine print!" This complaint also says customers are prompted to check a box that they agree to the T&C- Terms and Conditions. This is a required step, that forces the customer to acknowledge the T&C's. The credit card companies do not get involved simply because the transactions are completely legit and the disclosures were properly acknowledged.

    I may have chosen not work for this company anymore but I enjoyed pointing out all of the unsupported statements, obvious contradictions and misinformation in this amusing report. I might have my own opinion about this company, but I can honestly say, they are legit and their products are great. People should start paying attention to things they are agreeing to and stop filing unsupported complaints filled with inaccuracies.

    Have a Great day!-Lorena

 

 

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#2 REBUTTAL Owner of company

This Is A False Report!

AUTHOR: Jeff Lakes - ()

I am Jeff Lakes the owner of Direct Marketing Media an Arizona Based company.  We operate a call center and customer service department that serves as a third party service provider for many companies and brands.   Direct Marketing Media has no ownership in any brand or distribution company.   We believe that this report was filed by a former employee who was terminated for illegal drug use.   

Our company refunds thousands of dollars per day on behalf of our clients and we are proud of the service provided.   Our facility is a safe, clean and friendly place to work.  Anyone reading this should know that the person who filed this report failed two drug tests.  We give our employees a chance to clean up their behavior before the second test but if they fail then we have no choice but to terminate employment.    I am available for comments between the hours of 8am-5pm pacific.

 

Jeff Lakes

CEO 

DMM

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