• Report: #850068

Complaint Review: Superior Power Sports

  • Submitted: Wed, March 07, 2012
  • Updated: Sat, May 03, 2014

  • Reported By: Anonymous — Steamboat Springs Colorado United States of America
Superior Power Sports
14735 E. Gale Ave., Unit A City of Industry, California United States of America

Superior Power Sports Superior Power Motor Sports, Shipped a damaged product and not willing to fix. City of Industry, California

*Consumer Comment: I purchased this 2/26/14 and it has never ran!!

*Consumer Comment: You are not alone I to got screwed

*Consumer Comment: Consider filing a claim

*REBUTTAL Individual responds: Superiorpowersports.com

*Consumer Comment: Your not alone and i just filed a complaint

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Paid $1300 for a new scooter. Product arrived with severe body damage (not to the fault of the freight company), so much that it is not able to be ridden. Followed the companies claim process immediately. 1 month later, still nothing and they have given me the run around since day 1. They have been extremely rude and discourteous the few times you can actually get someone to contact you. I have been forced to seek legal advice. They have an "F" rating with the BBB and 95 complaints against them through the BBB. 

This has been the worst experience I have ever had. The company is out to scam people and they don't care that they are stealing money from consumers. 

This report was posted on Ripoff Report on 03/07/2012 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Power-Sports/City-of-Industry-California-91748/Superior-Power-Sports-Superior-Power-Motor-Sports-Shipped-a-damaged-product-and-not-willi-850068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
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#1 Consumer Comment

I purchased this 2/26/14 and it has never ran!!

AUTHOR: Kesha - ()

 I too bought my sons brand new 4 wheeler from them for his birthday. It has not been able to crank for more than 10 min one time. I have called with no response, emailed, and spoken to several different people that promise to send me a replacement part. Well it's been 2 months and I have no part, no working 4 wheeler and NO RESOLUTION! I WOULD NOT PURCHASE FROM THESE PEOPLE THEY DO NOT CARE. THis was a 619.00 purchase that I saved up for and it doesn't work!

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#2 Consumer Comment

You are not alone I to got screwed

AUTHOR: Dylan - (Virgin Islands (US))

As the 250cc Roketa scooter was deliverede not by trucking co. it started with and arrived with a Ryder Truck Rental where the 2 guy's driving and delivering couldn't open the back door of truck and had to lend them tools that I had to argue to get back.I asked them to put crate in the cleared out side of my garage but they just dropped in middle of ally on a 100 degree day and had to unpack and put on parts that were to be done by PDI and ally was blocked to the point of people who coulden't pass the box called police and was tickited for blocking the ally.Once crate was opened (not upgraded one but cheap cardboard on a sharp thin metal frame II noticed that there were 5 scach's in the paint 1 to 2 inch's long 3 on left side and 2 on right,The left side mirror was broken (not the glass but the ball joint to adjust making it worthless)
 
the tool kit they sent didn't evan fit the cheap chinese plug that was to be a swiched to an NGK in PDI set up the tool kit didn't include the long nose pliers 2 differn't drivers and only 2 wrong wrench's also,Also the $10.00 Gas Card that was to be included never came after being promised 3X it would as the mirror and the tool kit.The bike woulden't start and there tech. people it seems just want to put you off the 2 months youi do have a "warrenty" his answer to bike not running and once I got running on my own stuters and shakes at 10/15 mph his answer was it has to get over 300 miles on it and it to give it time to settle in and instead of Anti/Freeze There was window washer fluid in it and after seeing that i changed out all the fluids rear end gear oil,motor oil, EtC, These peole are great at getting your C/Card info. and it is takin in under 5 min.

after that things go from roses and cream to a big pile of B.S. You can't get though to anyone that will give you any help I have emailed them picture of bronen mirror,wrong tool kit and complaints about the gas card (which is only $10.00 bucks but the point of it,I beleive the staff fill up their own cars with them. getting back to PDI service the tin foot rests on both side were not installed and I had to drill a total of 14 holes 7 on each side to put on myselfAs the elec.'s are supposed to be tested also (lights turn signals etc) My left turn signal didn't work and evan after I replaced the bulb which is a LOT harder than it sounds unless you got tiny hands it still didn't work and hadto pay and elec. person at a shop to fix,and the sh*tty remote for starting and "alarm are messed up some how as it only strats when it wants to anoter elec.

problem as the radio/mp3 player is connected in nto this elec. mess as you haer static evan with radio off plus static goe's up and down with rpm's.I paid almost $100.00 to get much needed turn signal fixed but can't afford all the other stuff being on a limeted income hence one of the reasons I bought the thing.And $1,900 bucks is a lot of cash for me to have to put in additinal $100.00'sEvery one out there considering buying a scooter etc. please don't make the same mistake I made and believe SPS B.S. just to rope you in they will promise the world till they get your $$$$'s Then the sh*t hit's the fan.I evan told SPS that I will consider the cosmetic damages and the undone PDI and elec. problems I will live with if they sent the right tool set,left mirror and gas card to no avail (as I figured what am I gonna do send it back and forth tor California at $300.00 a pop?) Stay away from these CROOKS.

Dylan Caamano
Chicago Il. 60651
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#3 Consumer Comment

Consider filing a claim

AUTHOR: Paul - (United States of America)

Hello,  I have a simular problem with them and my suggestion is to file a claim if you paid by a credt card provider such as mastercard, visa , paypal, etc   You may be able to get help even though this process can take alot of time but if your story is correct and truthful and you have backup data with your converstaions with them and pictures you should do well in the end.  I wish you the best and good luck !!
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#4 REBUTTAL Individual responds

Superiorpowersports.com

AUTHOR: Paul - (United States of America)

just to add to your post and agree they donot care about there customers.

I also filed a complaint with the BBB and waiting on replies. I think there are over a 100 complaints now.  Superior power sports employes are good at making excuses ( actually its Lying ) and they are good at  lying to buy time with there clients instead of fixing issues.  They dont stand behind there warranty. They force buyers to fight for there rights.  This company should be shut down and i can only hope that with enough TRUE complaints that this will happen.  I will strongly advise NEW buyers to stay away and i mean FAR AWAY from making a purchase with them..., but if you do, make sure to use some secure form of payment like a american express, possibly mastercard, or Paypal so that you have legal defense if you do not receive what you pay for.
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#5 Consumer Comment

Your not alone and i just filed a complaint

AUTHOR: Paul - (United States of America)

Sorry to hear about your damage.  I also just filed a report here and  I Paid for the PDI Special Crate shipping and TUNE UP.  Scooters arrived in Carboard Boxes with that cheap china thin framing.  They never did the Tune up.  ( see my report) and as of today  April 12 2012 i still have NOT recieved my TiTles and My Damaged parts.  I have made numerous calls to all the sales, tech, customer support people and still keep getting the superior Lies.   I hope you can resolve your issues.
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