• Report: #218453

Complaint Review: Superior Security - Monitronics International

  • Submitted: Tue, October 31, 2006
  • Updated: Tue, October 31, 2006

  • Reported By:Fairburn Georgia
Superior Security - Monitronics International
6702 Broad Street Suite A4 Douglasville, Georgia U.S.A.

Superior Security - Monitronics International Ripoff Poor service poor customer service poor sales practices in contract Douglasville Georgia

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

When I initiated my 3 year security monitoring service with Superior Security, everything went well at first. About a year and a half in I started having trouble with the alarm going on for no reason right after I set it. I had Superior Security come out to fix the system no less than 5 times and they were unable to fix the problem. After this, I could not continue taking off of work and tried to cancel my service to switch monitoring services. I was told that I was under a 3 year contract and could not cancel without incurring significant charges, so I just stopped using my system. I waited the full 3 year period and called to finally cancel my service once and for all.

I was then told that I was supposed to cancel my service 90 days before my contract ended or it automatically renews for a year. I ask that they please grant my request to cancel since I was unable to use my system for a year and a half, and that I was more than willing to give a 90 day notice if need be. I was told that they would not allow me to cancel my service, and that I had not given them an opportunity to fix the problem. I argued that I had allowed them to come out to fix my problem 5 times and they were unable to solve my problem. This is more than an ample opportunity to get something fixed. I am very unhappy as they have failed to deliver a system that works for me, I have been paying for a system that I am unable to use, and now they are trying to make me pay for an additional year as opposed to allowing me to cancel now that my 3 year contract is up.

This company already has an unsatisfactory rating with the business bureau, and when I mentioned this, I was told that it was because people like me want out of their contracts and then complain to the bureau when they cannot do so. I am unhappy with not only the quality of service that I was given, but also with the way that I was treated as a customer.

Fairburn, Georgia

This report was posted on Ripoff Report on 10/31/2006 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Security-Monitronics-International/Douglasville-Georgia-30134/Superior-Security-Monitronics-International-Ripoff-Poor-service-poor-customer-service-po-218453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Superior Security - Monitronics International

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?