• Report: #1019042

Complaint Review: Superjet Van Lines

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  • Submitted: Sat, February 23, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Philip R — Bristol Connecticut United States of America
Superjet Van Lines
1 Ackerman Ave Clifton, New Jersey United States of America

Superjet Van Lines Ripoff, Scam, insert negative descriptor here Clifton, New Jersey

*Consumer Comment: Super Jet Owner Information?

*Author of original report: Issue Resolved! ,in less than 3 days since posting

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On 24 Jan 2013, I signed up for multiple moving quotes through one of the online sites.  Superjet Van Lines (Jason) was one of the first companies to contact me.  Jason was very prompt and flexible to accommodate my moving needs.  Little did I know that it was just to make the sale.  After giving me a quote that beat competitors by $500-$1000 that very first day, I decided to book with them.  After giving my information for an electronic check, I decided that I was uncomfortable
with how eager Jason was to book me.  So I immediately called after giving him the information and told Jason not to cash the check and that I needed more time to think about it.  He said sure. 

2 days later I saw that they withdrew the deposit ($1700) anyhow.  I called Jason that Monday (28 Jan), and he said that it was a mistake and that there was nothing he could do to reverse it.  To make me whole, he told me that they would mail me a check.  2 weeks later and the check didn't arrive.  I called Jason again on 14 Feb 2013.  He asked me for my
address for verification - 589 xxxx.  "Oh, I sent it to 588.  Oops.  I'll cancel that other check and overnight a new check to you at 589 xxxx."

It's been another week and no check.  I called Super Jet Van Lines again on 20 Feb - because they NEVER call me to provide updates, and told Jason that he owes me a tracking number so I can find out where this package is.  He never called back.  I called again on 21 Feb 2013 (from a different number because they know which phone numbers to avoid) and Jason's partner told me that Jason was out and that he would get back to me.  I told him that I was going to the police, and he told me that the police couldn't do anything and that it's only going to delay my refund...as if they have already been through this before.

My bank is also investigating them for check fraud.

Use Super Jet at your own risk.  Just remember, you get what you pay for.

This report was posted on Ripoff Report on 02/23/2013 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Superjet-Van-Lines/Clifton-New-Jersey-07011/Superjet-Van-Lines-Ripoff-Scam-insert-negative-descriptor-here-Clifton-New-Jersey-1019042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

Super Jet Owner Information?

AUTHOR: J.B. - ()

We have posted our own complaint on RipoffReport.com against Super Jet, with the hope that we would have your same experience - with contact from the Owner - but we have not.

Do you have information as to how to contact the Owner of this company?

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#2 Author of original report

Issue Resolved! ,in less than 3 days since posting

AUTHOR: Philip R - (United States of America)

So I posted the original Ripoff Report.

I wanted to state that I received a very prompt and adequate response after posting my complaint here.  The owners of the company contacted me because they did not know that I was having an issue with one of their employees, Jason.  As it turns out, it appears as if he had the 800 number forwarded to his office/cell that all incoming calls would only go to him, and he could screen them.

From my understanding, he is being dealt with by the owners.  They immediately apologized for my experience and made me whole again.

I appreciate their responsiveness and only wish that I would have known how to reach them when I first had an issue with Jason.

Thanks,
Phil R
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