- Report: #836372
Report - Rebuttal - Arbitrate
Complaint Review: Supermedia
Supermedia2200 West Airfield Drive P.O. Box 619810 DFW Airpo Internet United States of America
Supermedia Bait and switch scam still alive and well at Supermedia Internet
*UPDATE Employee: Customer Service
At no point during the planning process for the advertising for the current yellow page books were
we made aware that such a drastic change would be made. Not only was no information regarding the restructuring of the books provided but, when questioned about a rumor we had heard of non-publication of SuperMedia yellow pages, the information was denied and we were reassured the printed book would remain the same and would be distributed on schedule.
In addition, we had purchase the online listing service at an additional cost. When we disputed the
Supermedia charges they removed our online listing but continued to bill us for the service. Their only remedy was to offer us a break on the increase in advertising in the next book. Thus their scam not only reaped a reward in the current book but was a way to get us locked into an increase in the future book.
Supermedia intentionally falsified their product with a purposeful omission of information. We
operate in an area that has many elderly consumers if the residential listings are not included the book it is less valuable to advertisers. We regard the blatant omission of critical product
information unethical and an unfair business practice.
This report was posted on Ripoff Report on 02/09/2012 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supermedia/internet/Supermedia-Bait-and-switch-scam-still-alive-and-well-at-Supermedia-Internet-836372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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