• Report: #333545

Complaint Review: Support Kids.com

  • Submitted: Mon, May 19, 2008
  • Updated: Wed, October 24, 2012

  • Reported By:Tampa Florida
Support Kids.com
P.O. Box 18988 Austin, Texas U.S.A.

Support Kids.com withholding child support paid to me including ex- husbands tax return that was garnished by the State of Florida and no one from Support Kids management will even call me to discuss this Austin Texas

*Consumer Comment: It is a captive financial system

*Consumer Suggestion: Advice from a former Child Support Enforcement Worker

*Consumer Suggestion: suggestions

*General Comment: Please help with Support Kids I am also having trouble with them.

*Consumer Suggestion: Revocation of Authorization for Release of Information Form 1A005

*Consumer Comment: What was the outcome?

*Consumer Comment: Possible cause of action against Support Kids

*Consumer Comment: Possible cause of action against Support Kids

*Consumer Comment: Possible cause of action against Support Kids

*Consumer Comment: Possible cause of action against Support Kids

*Consumer Comment: Fees are 34% of All Money Collected, Not 10%

*Consumer Comment: Fees are 34% of All Money Collected, Not 10%

*Consumer Comment: Fees are 34% of All Money Collected, Not 10%

*Consumer Suggestion: This might help.

*Consumer Suggestion: This might help.

*Consumer Suggestion: This might help.

*Author of original report: To The Truth Hurts

*Author of original report: Thanx Robert from NY

*Author of original report: To TheTruthHurts

*Consumer Suggestion: I seem to recall...

*Consumer Comment: i doubt the validity of your story.

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I had my child support case handled by the State of Florida and while I was living in Duval County RARELY were they able to collect so in 2004 I signed up with Support Kids after seeing their company advertised on TV. They were only able to get 2 checks for me. I moved to Hillsborough County (Tampa, Florida) in Dec. 2006 and in May 2007 my child support case was transferred from Duval County to Hillsborough County. As soon as Hillsborough County became in charge of my case they contacted my ex and told him he had a certain amount of days to start paying or he was going to jail. (my ex literally owes me many thousands in back child support - we are talking around 20K for my ONE son). So being that finally child support told him he was going to jail he not only started paying but also provided an insurance card for my son (my ex was supposed to be providing insurance since the beginning and never did- my son is now 15 years old)...so I have been getting child support regularly since October 2007 (hoorah for Hillsborough County!!!).

I have spoken to Support Kids couple of times since the beginning of 2008 and told them I no longer need their services because Hillsborough County finally came through for my son.

Well at the beginning of May I was expecting a child support check (like I had been getting regularly for 6 months) and I did not get it. So I called State of Florida Child Support to find out what was going on and Support Kids had sent them some document (THAT I DID NOT SIGN) and now they have my child support checks fowarded to them!!! My ex's tax return is garnished (because he is SO in arears) AND SUPPORT KIDS GOT IT!!!! WHICH IS ILLEGAL!!!! When I call Support Kids to discuss this matter (IF they EVER ANSWER THEIR PHONES!!- well I take that back-THEY do answer their new application line BUT RARELY ANSWER THEIR ESTABLISHED CLIENT LINE) they tell me they do not know when they will send my checks!!!! I left a message for a supervisor (someone named JoAnn), and she does not return her phone calls. I have emailed supportkids many times and all I get is an automatic response!! I went to Hillsborough County Child Support Enforcement for the State of Florida and they are aware of reports and complaints regarding support kids and told me to contact the Florida State Attourneys office (which I plan to do tomorrow). I also checked out the BBB, AND THERE ARE A LOT OF COMPLAINTS AGAINST SUPPORT KIDS!!!!

Please do not sign up with them!!!!! I do not know how long it will take to get this fixed. (or if it ever will) they are going to sit back collecting my son's child support AND THEY DID NOT EVEN DO THE WORK (HILLSBOROUGH COUNTY DID) TO EVEN GET THEIR 10%...AND NOW I GUESS THEY WILL KEEP COLLECTING MY CHECKS. Please, please do not do business with this company, YOU WILL SO REGRET IT. I DO NOT KNOW HOW THEY SLEEP AT NIGHT- STEALING CHILDREN'S CHILD SUPPORT. THE FASTEST GROWING POPULATION OF HOMELESS ARE SINGLE MOTHER'S WITH CHILDREN!!! DO NOT DO BUSINESS WITH THEM!!

Kj
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 05/19/2008 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Support-Kidscom/Austin-Texas-78760/Support-Kidscom-withholding-child-support-paid-to-me-including-ex-husbands-tax-return-th-333545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

It is a captive financial system

AUTHOR: Andrew_S - ()

If you as many mothers do want the father out of the childrens lives you have to do this through court process and have it ordered.  On the other side of the coin you have to consider the childrens best interest as that is what it is all about.  The interest, fees and charges on children will be collected first before you are paid, and ultimately even a debt of a thousand dollars in about three years will rise to ten thousand.  So you are probably going to get maybe one third of the 115, 000 you claim, the rest will go to the most profitable corporation owned by state insiders.  I suggest you investin them rather than use them.   The state will still get federal funds for the debt regardless of whether he pays or not, if you got rid of the dad by court process and made any allegations to secure the original divorce and custody itismore than likely he will not be able toever be involved with his children until they emancipate from the system or the system will incarcerate him until the debt is paidand that tooisarevolving door system, that will do catch and release for filling empty beds.  Where he will join about 400,000 other daddies who enjoy the privledges of fatherhood.  The good thing statistically is your child will be 60% guaranteed to follow hisbiologicalfather and you will not seeany grandchildren.  Good luck

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#2 Consumer Suggestion

Advice from a former Child Support Enforcement Worker

AUTHOR: WyldcatGirl - (United States of America)

SupportKids does NOTHING that you as a custodial parent can't do and then just as this custodial parent reports, takes the support due to your child for acting as your 'power of attorney' in getting the local agency to act, when in all honesty...any request from 'SupportKids' automatically goes to the BOTTOM of the pile if you ask ANY honestly answering CSE worker!  If you want results...do your own leg work...be the squeaky wheel that gets the grease!!!  But by ALL MEANS avoid a scam like SupportKids who will only steal your children's money!!!  I, like most current CSE workers, genuinely wanted to collect for your children...but were overwhelmed by unmanagable caseloads...so the basic constraints of time management meant that I had to work the cases that were getting the most focus (i.e. the people who were calling for updates...trust me that's all SupportKids will do...and I ignored them EVERY time because I knew the kids wouldn't get the money anyway!)  So call your caseworker...for status updates or to provide new information about where they might possibly be served for court....but whatever you do...don't call SupportKids...unless you are into giving up your rights and having your case put on the bottom of the pile...just sayin'.
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#3 Consumer Suggestion

suggestions

AUTHOR: hearts45 - (United States of America)

Support Kids is a company, they do not work for the state.   Even though it takes a long time for CSE agencies in some states to recover money, in my opinion, you are far better off sticking it out with the CSE.   With Support Kids, the non custodial parent may even be able to have the arrears balances charged off in a bankruptcy, with the CSE, never.  They will owe that debt forever.  

Its because once its taken out of the courts hands and the cse and support kids takes over the arrears becomes a debt, and like any other debt it is possible to have it discharged in  bankruptcy.

Please, please, read over every fine print before you sign up with something like this.... its your money.
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#4 General Comment

Please help with Support Kids I am also having trouble with them.

AUTHOR: Amberly - (USA)

I am wondering if anyone has found a way to stop these ppl. I am also having trouble with them. I have done all the leg work. I give them his new number, where he lives and where he works ever time he moves. The have done nothing. And then when I was not getting any support in the 12 months they said I had to wait to terminate them I sent the letter they took 8 months to respond to that and that was after they sent me a 54.00 check for support.

I get less than 70.00 a week out of the 475.00 a month I am suppose to get. They take 34% of it every week also. I have no clue how to stop this and I have tried. I didnt give them permission for any of this. I dont know how to stop it. If anyone found a way to please help me. My ex owes me over 115 thousand for 2 kids since 2005 (he was military and they didnt even make him pay)

I cant even get his rights taken away (and my new husband adopt my girls) cause of the Support Kids interfeering with this. Please someone tell me how to fix this. I talked to them in 2005 then all of a sudden I am having them take money out. I dont know what to do or where to go from here. Everyone is passing the buck and I dont know what to do next. Thank you for any assistance you can give me and my family on this matter.

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#5 Consumer Suggestion

Revocation of Authorization for Release of Information Form 1A005

AUTHOR: Taylorstc - (U.S.A.)

I am a former client of Support Kids and after looking for a way out of that terrible situation I finally found helpful information on this site. Although I no longer see that report here I wanted to pass along the information that was helpful to me. I do not know about all states by on the Texas Attorney General website you can fill out a form called Revocation of Authorization for Release of Information Form 1A005, which allows you to cancel any prior authorization that was given to the Attorney General Office to release information, redirect payments and correspondence to any third party (Support Kids, Inc) and have it directed back to you. I went one step further and had mine notarized. You may also want to keep a copy for your files. This will take you directly to the forms page on the Texas Attorney General website www.oag.state.tx.us/cs/forms/forms.shtml. Once there you will want to select the Revocation Form 1A005 - below is a copy of what you should see once you go to the link, look under Release Forms in middle of page. A few months after making this change they eventually closed my case. Hope this information is helpful. Good luck.

Revocation of Authorization for Release of Information Form 1A005

This form must be used when a custodial or noncustodial parent wishes to cancel their authorization for the OAG to:

* release case status information
* redirect correspondence
* redirect payments

to another person, company, organization, or governmental entity previously named on the Form 1A004
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#6 Consumer Comment

What was the outcome?

AUTHOR: Ummto2 - (U.S.A.)

I'd like to know what the outcome was for you please? I'm dealing with this horrible dishonest company myself and would like to know if there's any hope.
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#7 Consumer Comment

Possible cause of action against Support Kids

AUTHOR: Robert - (U.S.A.)

I reread your ROR.

""My ex's tax return is garnished (because he is SO in arears) AND SUPPORT KIDS GOT IT!!!! WHICH IS ILLEGAL!!!! When I call Support Kids to discuss this matter (IF they EVER ANSWER THEIR PHONES!!- well I take that back-THEY do answer their new application line BUT RARELY ANSWER THEIR ESTABLISHED CLIENT LINE) they tell me they do not know when they will send my checks!!!! ""

HOW did they get the IRS tax refund??? A PRIVATE company is NOT allowed to do this.

Further, this may be a breach of your contract with them. Here's a little something from their website:

"" Can Supportkids intercept an IRS tax return from the non-custodial parent?

As a private company Supportkids does not have the authority to intercept the non-custodial parent's income tax return. Any payment we receive that is identified as an IRS intercept will be passed directly to you with no fees deducted. Your local government office should update their records annually and include tax refund interceptions as an enforcement option. If you are interested in having the non-custodial parent's tax refund applied to the child support obligation owed to you, you will need to contact your local government child support office. ""

Seems to me that because they did not comply with their policy above, they are now in BREACH of your contract with them. Further their website claims that even if the State or the NCP pays you directly, you still owe them their fee.

Perhaps you should consult with an attorney. I would. I would attempt to void the contract completely (rather than demand compliance) based on this breach of the contract. From what I've read on their website, the seem to claim that once they start helping you, you owe them fees for EVERY DIME of child support you receive regardless as to whether other agencies or attorney assisted in getting the CS payments received. I'm not a lawyer but it seems to me that with this breach of contract by them (for not forwarding the IRS intercept monies directly to you) that could be used to void the contract and END your business relationship with them.

Consult with an attorney about this! Personally, I would NEVER have entired into such a "never ending" contract with them.

Good luck.

Good luck.
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#8 Consumer Comment

Possible cause of action against Support Kids

AUTHOR: Robert - (U.S.A.)

I reread your ROR.

""My ex's tax return is garnished (because he is SO in arears) AND SUPPORT KIDS GOT IT!!!! WHICH IS ILLEGAL!!!! When I call Support Kids to discuss this matter (IF they EVER ANSWER THEIR PHONES!!- well I take that back-THEY do answer their new application line BUT RARELY ANSWER THEIR ESTABLISHED CLIENT LINE) they tell me they do not know when they will send my checks!!!! ""

HOW did they get the IRS tax refund??? A PRIVATE company is NOT allowed to do this.

Further, this may be a breach of your contract with them. Here's a little something from their website:

"" Can Supportkids intercept an IRS tax return from the non-custodial parent?

As a private company Supportkids does not have the authority to intercept the non-custodial parent's income tax return. Any payment we receive that is identified as an IRS intercept will be passed directly to you with no fees deducted. Your local government office should update their records annually and include tax refund interceptions as an enforcement option. If you are interested in having the non-custodial parent's tax refund applied to the child support obligation owed to you, you will need to contact your local government child support office. ""

Seems to me that because they did not comply with their policy above, they are now in BREACH of your contract with them. Further their website claims that even if the State or the NCP pays you directly, you still owe them their fee.

Perhaps you should consult with an attorney. I would. I would attempt to void the contract completely (rather than demand compliance) based on this breach of the contract. From what I've read on their website, the seem to claim that once they start helping you, you owe them fees for EVERY DIME of child support you receive regardless as to whether other agencies or attorney assisted in getting the CS payments received. I'm not a lawyer but it seems to me that with this breach of contract by them (for not forwarding the IRS intercept monies directly to you) that could be used to void the contract and END your business relationship with them.

Consult with an attorney about this! Personally, I would NEVER have entired into such a "never ending" contract with them.

Good luck.

Good luck.
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#9 Consumer Comment

Possible cause of action against Support Kids

AUTHOR: Robert - (U.S.A.)

I reread your ROR.

""My ex's tax return is garnished (because he is SO in arears) AND SUPPORT KIDS GOT IT!!!! WHICH IS ILLEGAL!!!! When I call Support Kids to discuss this matter (IF they EVER ANSWER THEIR PHONES!!- well I take that back-THEY do answer their new application line BUT RARELY ANSWER THEIR ESTABLISHED CLIENT LINE) they tell me they do not know when they will send my checks!!!! ""

HOW did they get the IRS tax refund??? A PRIVATE company is NOT allowed to do this.

Further, this may be a breach of your contract with them. Here's a little something from their website:

"" Can Supportkids intercept an IRS tax return from the non-custodial parent?

As a private company Supportkids does not have the authority to intercept the non-custodial parent's income tax return. Any payment we receive that is identified as an IRS intercept will be passed directly to you with no fees deducted. Your local government office should update their records annually and include tax refund interceptions as an enforcement option. If you are interested in having the non-custodial parent's tax refund applied to the child support obligation owed to you, you will need to contact your local government child support office. ""

Seems to me that because they did not comply with their policy above, they are now in BREACH of your contract with them. Further their website claims that even if the State or the NCP pays you directly, you still owe them their fee.

Perhaps you should consult with an attorney. I would. I would attempt to void the contract completely (rather than demand compliance) based on this breach of the contract. From what I've read on their website, the seem to claim that once they start helping you, you owe them fees for EVERY DIME of child support you receive regardless as to whether other agencies or attorney assisted in getting the CS payments received. I'm not a lawyer but it seems to me that with this breach of contract by them (for not forwarding the IRS intercept monies directly to you) that could be used to void the contract and END your business relationship with them.

Consult with an attorney about this! Personally, I would NEVER have entired into such a "never ending" contract with them.

Good luck.

Good luck.
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#10 Consumer Comment

Possible cause of action against Support Kids

AUTHOR: Robert - (U.S.A.)

I reread your ROR.

""My ex's tax return is garnished (because he is SO in arears) AND SUPPORT KIDS GOT IT!!!! WHICH IS ILLEGAL!!!! When I call Support Kids to discuss this matter (IF they EVER ANSWER THEIR PHONES!!- well I take that back-THEY do answer their new application line BUT RARELY ANSWER THEIR ESTABLISHED CLIENT LINE) they tell me they do not know when they will send my checks!!!! ""

HOW did they get the IRS tax refund??? A PRIVATE company is NOT allowed to do this.

Further, this may be a breach of your contract with them. Here's a little something from their website:

"" Can Supportkids intercept an IRS tax return from the non-custodial parent?

As a private company Supportkids does not have the authority to intercept the non-custodial parent's income tax return. Any payment we receive that is identified as an IRS intercept will be passed directly to you with no fees deducted. Your local government office should update their records annually and include tax refund interceptions as an enforcement option. If you are interested in having the non-custodial parent's tax refund applied to the child support obligation owed to you, you will need to contact your local government child support office. ""

Seems to me that because they did not comply with their policy above, they are now in BREACH of your contract with them. Further their website claims that even if the State or the NCP pays you directly, you still owe them their fee.

Perhaps you should consult with an attorney. I would. I would attempt to void the contract completely (rather than demand compliance) based on this breach of the contract. From what I've read on their website, the seem to claim that once they start helping you, you owe them fees for EVERY DIME of child support you receive regardless as to whether other agencies or attorney assisted in getting the CS payments received. I'm not a lawyer but it seems to me that with this breach of contract by them (for not forwarding the IRS intercept monies directly to you) that could be used to void the contract and END your business relationship with them.

Consult with an attorney about this! Personally, I would NEVER have entired into such a "never ending" contract with them.

Good luck.

Good luck.
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#11 Consumer Comment

Fees are 34% of All Money Collected, Not 10%

AUTHOR: Harryl22180 - (U.S.A.)

I just looked at the Support Kids web site, they take the first $475.00 and then 34% of all money collected as long as you are collecting child support. Your child support will go directly to them, they will take out 1/3 of the payment then you have to wait for them to cut you a check for the other 2/3's. This is a total rip off, no wonder their success rate is high, if their 1/3 is $300.00 a month, that's $3,600 a year, and then multiply that by 18 years, it's like they hit the PowerBall Lottery on each client. Here's a portion of Fee Agreement from the web site;


The fees for Fullsupport cover the cost of preparing your case for enforcement, locating the non-custodial-parent, negotiations on your behalf, preparing legal documents and/or possibly employing an attorney for wage garnishment or other forms of legal enforcement, payment processing, monitoring and client service.

Since we are only paid out of money we collect for you, our success is your success. We don't win unless you do!

Fees:
Case Development Fee: $475
Service Fee: 34% of all money collected for you, after the first $475
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#12 Consumer Comment

Fees are 34% of All Money Collected, Not 10%

AUTHOR: Harryl22180 - (U.S.A.)

I just looked at the Support Kids web site, they take the first $475.00 and then 34% of all money collected as long as you are collecting child support. Your child support will go directly to them, they will take out 1/3 of the payment then you have to wait for them to cut you a check for the other 2/3's. This is a total rip off, no wonder their success rate is high, if their 1/3 is $300.00 a month, that's $3,600 a year, and then multiply that by 18 years, it's like they hit the PowerBall Lottery on each client. Here's a portion of Fee Agreement from the web site;


The fees for Fullsupport cover the cost of preparing your case for enforcement, locating the non-custodial-parent, negotiations on your behalf, preparing legal documents and/or possibly employing an attorney for wage garnishment or other forms of legal enforcement, payment processing, monitoring and client service.

Since we are only paid out of money we collect for you, our success is your success. We don't win unless you do!

Fees:
Case Development Fee: $475
Service Fee: 34% of all money collected for you, after the first $475
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#13 Consumer Comment

Fees are 34% of All Money Collected, Not 10%

AUTHOR: Harryl22180 - (U.S.A.)

I just looked at the Support Kids web site, they take the first $475.00 and then 34% of all money collected as long as you are collecting child support. Your child support will go directly to them, they will take out 1/3 of the payment then you have to wait for them to cut you a check for the other 2/3's. This is a total rip off, no wonder their success rate is high, if their 1/3 is $300.00 a month, that's $3,600 a year, and then multiply that by 18 years, it's like they hit the PowerBall Lottery on each client. Here's a portion of Fee Agreement from the web site;


The fees for Fullsupport cover the cost of preparing your case for enforcement, locating the non-custodial-parent, negotiations on your behalf, preparing legal documents and/or possibly employing an attorney for wage garnishment or other forms of legal enforcement, payment processing, monitoring and client service.

Since we are only paid out of money we collect for you, our success is your success. We don't win unless you do!

Fees:
Case Development Fee: $475
Service Fee: 34% of all money collected for you, after the first $475
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#14 Consumer Suggestion

This might help.

AUTHOR: Mjarami1 - (U.S.A.)

Try this to see if you can get out of the contract. First, when you signed up with Support Kids, they had you sign a limited power of attorney. Search online for a power of attorney revocation; I found one for free on the internet. Sign it and have it notarized and make a couple of copies. Send one to Support Kids ordering them to stop acting on your behalf. Second, send a copy to CSE of Hillsborough County and change your address with CSE back to your address. You have every right to change your address. Send the original to the Travis County court in Texas (this is where Support Kids operates) and ask them to file and record it. You will have to send them $21.00 for recording fees. This is what I did and it worked. Hope it works for you!!
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#15 Consumer Suggestion

This might help.

AUTHOR: Mjarami1 - (U.S.A.)

Try this to see if you can get out of the contract. First, when you signed up with Support Kids, they had you sign a limited power of attorney. Search online for a power of attorney revocation; I found one for free on the internet. Sign it and have it notarized and make a couple of copies. Send one to Support Kids ordering them to stop acting on your behalf. Second, send a copy to CSE of Hillsborough County and change your address with CSE back to your address. You have every right to change your address. Send the original to the Travis County court in Texas (this is where Support Kids operates) and ask them to file and record it. You will have to send them $21.00 for recording fees. This is what I did and it worked. Hope it works for you!!
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#16 Consumer Suggestion

This might help.

AUTHOR: Mjarami1 - (U.S.A.)

Try this to see if you can get out of the contract. First, when you signed up with Support Kids, they had you sign a limited power of attorney. Search online for a power of attorney revocation; I found one for free on the internet. Sign it and have it notarized and make a couple of copies. Send one to Support Kids ordering them to stop acting on your behalf. Second, send a copy to CSE of Hillsborough County and change your address with CSE back to your address. You have every right to change your address. Send the original to the Travis County court in Texas (this is where Support Kids operates) and ask them to file and record it. You will have to send them $21.00 for recording fees. This is what I did and it worked. Hope it works for you!!
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#17 Author of original report

To The Truth Hurts

AUTHOR: Kj - (U.S.A.)

??? Why would Child Support Enforcement send my check to the welfare dept?? I do not get welfare checks sweety. In FL when Child Support Enforcement sends a garnishment to my ex's employer the dollars got to the Dept. of Revenue and they disburse the check to me. AND yes my ex does owe me over 20K and Support Kids does not "come in to play" unless they are contacted to do so (got the impression you think this is automatically sent to them by the state). As I said in 4 years they have collected 2 checks, I certainly do not owe them $1,500 for that. They collect 10% IF THEY ARE ABLE TO COLLECT.
I do not do the welfare thing- I almost have a masters degree and do not appreciate being spoken down to! (I can and did read the fine print!)
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#18 Author of original report

Thanx Robert from NY

AUTHOR: Kj - (U.S.A.)

Thank you so much for your suggestion. I will do that immediately...thank you SO much
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#19 Author of original report

To TheTruthHurts

AUTHOR: Kj - (U.S.A.)

To: The Truth Hurts: I do know that their collection is 10% of what they collect. The problem is THEY DID NOT COLLECT! The Hillsborough County Child Support Enforcement collected when I transferred my case from Duval to Hillsborough County and got my son's insurance card. When I told Support Kids that Hillsborough County WAS able to collect then they sent the paperwork to have my checks sent to them. In four years they have collect 2 checks for me AND I have paid 10% to them for that. Why they think they should be able to collect 10% on payments they did NOTHING to collect is wrong. If they were able to collect the funds then of course they should get that money, however, THEY did not do that, and now they are holding close to 1,500 and tell me they do not know when they will be released to me? I am sorry but something is wrong!! $971.00 of it is a tax return- AND THAT IS ILLEGAL!!! They are not allowed to garnish or collect tax returns at all!!!! The barely answer their phones, and no supervisor will call me back to give me any information??? Again I say something is wrong. They were still calling my ex harassing him for child support money in March 2008- at that point he had been paying for 5 months!! Go and check the Better Business Bureau on Support Kids and see what you find. Or call them and see if you can speak to a supervisor- I promise you, you will not be able to . I have filed a termination letter with them (faxed last Thursday) and gave a copy to the Florida Child Support Enforcement Agency yesterday- AND they are aware of "shady dealings" with Support Kids- they are the one's who told me to go the State Atourney's office. I do not want anyone else to go through what I am going through. This company is not on the up and up.
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#20 Consumer Suggestion

I seem to recall...

AUTHOR: Robert - (U.S.A.)

from other ROR here that they require their clients to sign a power of attorney so they may act on your behalf. If you did enact a POA, that's what their using to get the checks from the state.

You need to send them a certified, return receipt requested letter REVOKING the power of attorney you granted them. You need to send a copy of this letter to the state agency that issues the child support checks so that they STOP sending them to this outfit.

Be aware that they don't handle support cases for free. You have to pay them and they may be recouping the fees they claim you owe them.

Send them a letter to revoke the POA and request a written full statement from them that clearly denotes any and all fees they assess to you, any and all payments that they have applied to said fees, and any outstanding fees they claim you still owe. In your letter, give them a 15 day deadline to respond to you. If they don't provide the requested documentation then file a formal written complaint with the Attorney General of the state they are incorporated in.

Good luck.
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#21 Consumer Comment

i doubt the validity of your story.

AUTHOR: Thetruthhurts - (U.S.A.)

thats not how child support works, if the state of florida collected it, they would send it to the state welfare office where you live, and you would get it that way. support kids only comes into play if the non-custodial parent is SERIOUSLY delinquint. and, BTW, they arent free. shoulda read that fine print!

-family court lawyer. seen this a million times, you owed supportkids money. they arent a charity.
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