- Report: #508507
Report - Rebuttal - Arbitrate
Complaint Review: Supreme Brands, LLC
Supreme Brands, LLC941 Pearl St, #27 La Jolla, California United States of America
Supreme Brands, LLC RIP OFF- Charged my card multiple times without authorization La Jolla, California
*UPDATE Employee: Billed by Another Company but Complaining About Ours
I was ripped off and didn't realize what I was getting myself into. Once I realized that this company automatically signed me up for all these programs I never even heard of I immediately began calling the companies and canceling all of their services. If you don't cancel them by a specific date they bill you outrageous amounts, so I called them the very next day.
When I tried to call the so called "customer service" I got the complete run around and was on the phone with multiple people for well over an hour.
When I began to look on my account I saw 4 UN-AUTHORIZED transactions pending from the same date. When I signed up for this I agreed to pay a single payment, not multiple. This all happened the day after I placed the order.
When I called and tried to cancel the shipment and membership they refused saying-- " You cannot cancel your trial until you actually receive the product." First off I don't want the product all together so don't send it.
Finally I got some customer service lady to escalate me up to "corporate". About 5 minutes later someone from "corporate" called me and told me they did not charge me multiple times. I'm not an idiot, thank you, I believe I can read my own bank records which clearly stated that they had indeed charged me multiple times. I had the man immediately cancel my membership and my shipments.
Even though I did that I went ahead and contacted the BBB and my bank. I was advised by my bank to cancel my card, which I did, to prevent any future charges they try to charge my account.
Hopefully this will prevent these con-artists from touching my account again. I would strongly advise everyone to STAY AWAY from Supreme Brands If you would like to avoid multiple unauthorized charges, hours on the phone, and a giant headache.
This report was posted on Ripoff Report on 10/13/2009 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-/Supreme-Brands-LLC-RIP-OFF-Charged-my-card-multiple-times-without-authorization-La-Joll-508507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.