- Report: #508507
Report - Rebuttal - Arbitrate
Complaint Review: Supreme Brands, LLC
Supreme Brands, LLC941 Pearl St, #27 La Jolla, California United States of America
Supreme Brands, LLC RIP OFF- Charged my card multiple times without authorization La Jolla, California
*UPDATE Employee: Billed by Another Company but Complaining About Ours
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I was ripped off and didn't realize what I was getting myself into. Once I realized that this company automatically signed me up for all these programs I never even heard of I immediately began calling the companies and canceling all of their services. If you don't cancel them by a specific date they bill you outrageous amounts, so I called them the very next day.
When I tried to call the so called "customer service" I got the complete run around and was on the phone with multiple people for well over an hour.
When I began to look on my account I saw 4 UN-AUTHORIZED transactions pending from the same date. When I signed up for this I agreed to pay a single payment, not multiple. This all happened the day after I placed the order.
When I called and tried to cancel the shipment and membership they refused saying-- " You cannot cancel your trial until you actually receive the product." First off I don't want the product all together so don't send it.
Finally I got some customer service lady to escalate me up to "corporate". About 5 minutes later someone from "corporate" called me and told me they did not charge me multiple times. I'm not an idiot, thank you, I believe I can read my own bank records which clearly stated that they had indeed charged me multiple times. I had the man immediately cancel my membership and my shipments.
Even though I did that I went ahead and contacted the BBB and my bank. I was advised by my bank to cancel my card, which I did, to prevent any future charges they try to charge my account.
Hopefully this will prevent these con-artists from touching my account again. I would strongly advise everyone to STAY AWAY from Supreme Brands If you would like to avoid multiple unauthorized charges, hours on the phone, and a giant headache.
This report was posted on Ripoff Report on 10/13/2009 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-/Supreme-Brands-LLC-RIP-OFF-Charged-my-card-multiple-times-without-authorization-La-Joll-508507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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