• Report: #395955

Complaint Review: Supreme Brands LLC

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  • Submitted: Sat, November 29, 2008
  • Updated: Wed, June 17, 2009

  • Reported By:Penfield New York
Supreme Brands LLC
941 Pearl St. # 27 La Jolla, California U.S.A.

Supreme Brands LLC Beware of this scam La Jolla California

*UPDATE Employee: Terms & Conditions Are Listed Repeatedly

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I was offered a free trial for the cost of shipping and handling fee. READ the information when it arrives. I discovered it when I noticed a charge of $78.91 too my account. Now I will be changing the account and notifying them (by FAX) to cancel any further orders. If they insist on send mire I'll post more info.

Penfield, New York

This report was posted on Ripoff Report on 11/29/2008 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-92037-5022/Supreme-Brands-LLC-Beware-of-this-scam-La-Jolla-California-395955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Terms & Conditions Are Listed Repeatedly

AUTHOR: Devin - (U.S.A.)

Dear Art,

Our terms and conditions are clearly listed on our order page, and you must agree to these terms and conditions to place an order with us (or your order will not process).

These terms and conditions (which are clearly displayed) explain in detail that what you are signing up for is 15-day trial where you will have 15 days from the time the product is ordered to decide if it is right for you; if you are happy with it, do nothing and when your 15-day trial ends you will be billed for the shipment you received. If you are unhappy, call our customer support staff to close your account withint he trial period and you will not be billed or shipped anything else.We also send the terms & conditions to you in an email confirmation, as well as list them on an insert which is sent out to you with the product.

We cannot stop customers from agreeing to our terms even though they did not read them on our website, in their email, or when they received their product.

It is a customer's responsibility to read these terms that they are agreeing to which are repeatedly presented for their review.

If you need any assistance or have any questions please contact our 24/7 customer support staff at (866) 899-9006.

Customer Service Manager
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