• Report: #403894

Complaint Review: Supreme Brands LLC

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  • Submitted: Mon, December 22, 2008
  • Updated: Thu, June 18, 2009

  • Reported By:Alexandria Virginia
Supreme Brands LLC
941 Pearl Street La Jolla, California U.S.A.

Supreme Brands LLC Charged goods to my VISA account without a valid order. I ordered only a trial product (vital acacia) and then La Jolla California

*UPDATE Employee: We do not offer a "Sample" which is an outright gift; we are offering a "Trial" which is a time-sensitive test

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Supreme Brands offered a "trial" of Vital Acacia for S$H only. I ordered the trail sample and now they are charging and shipping product I did not order. I believe this is a "scam".

Cliff
Alexandria, Virginia
U.S.A.

This report was posted on Ripoff Report on 12/22/2008 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-92037/Supreme-Brands-LLC-Charged-goods-to-my-VISA-account-without-a-valid-order-I-ordered-only-403894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We do not offer a "Sample" which is an outright gift; we are offering a "Trial" which is a time-sensitive test

AUTHOR: Devin - (U.S.A.)

Dear Cliff,

We do not advertise or offer a "sample" - we are offering a "free trial" which is a time-sensitive test. A "sample" is an outright gift.

Our trial does list terms and conditions which you must agree to in order to finalize your order; these terms are listed clearly on the order page and are also sent to you in a confirmation email.

These terms do describe in detail that you are signing up for a "free 15-day trial" where you will have 15 days to decide if the product is right for you. If you are unhappy with the product, just contact our customer service department and have the account closed so you will not be billed or shipped anything else. If you are happy with the product, do nothing and when your 15-day trial ends you will be billed for the original shipment at the regular price. If you leave your account open, every 30 days from your original order date you will be billed for and shipped a new one-month supply of product.

It is not our fault that you agreed to the terms without reading them; it is a consumer's responsibility to be aware of the terms of any program he or she is signing up for.

Devin
Customer Service Manager
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