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  • Report: #553441

Complaint Review: Supreme Brands, LLC

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  • Submitted: Tue, January 12, 2010
  • Updated: Fri, April 30, 2010

  • Reported By: Ripped Off TOO — Alabaster Alabama United States of America
Supreme Brands, LLC
2260 South Haven Ave, Unit E Ontario, California United States of America

Supreme Brands, LLC Knight Sticks Ripped OFF by "Trial Offer" Ontario, California

*UPDATE Employee: From Supreme Brands, LLC

*Consumer Comment: Completely a SCAM

*UPDATE Employee: Supreme Brands, LLC Complaints Department

*Consumer Comment: SCAM

*UPDATE Employee: Terribly Sorry To Hear About Your Experience

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Ordered "trial" e cigarette product for my daughter.  Returned product within EIGHT DAYS and was billed anyway because I did not CALL.  How ignorant is this company???  If the product was returned in the required time, was that not indicative that I was not "100% Satisfied" with their product?!!!


Have confirmation that product WAS received by the company by the appropriate time, but they are refusing to refund the charge which I am disputing via my credit card company.


There are NUMEROUS complaints on several web sites about this company - BEWARE!


 


 


This report was posted on Ripoff Report on 01/12/2010 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/Ontario-California-91761/Supreme-Brands-LLC-Knight-Sticks-Ripped-OFF-by-Trial-Offer-Ontario-California-553441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

From Supreme Brands, LLC

AUTHOR: YashicaSupreme - (United States of America)

Dear Consumer,


I'm very sorry to hear that you are upset with our product and our service -We list detailed terms and conditions on every single page of our website; these terms and conditions must be agreed to by clicking a SUBMIT button that says directly above it in clear, visible font (not "fine print"): "By clicking SUBMIT I hereby agree to the terms and conditions" - the terms are listed:

*At the bottom of every single page of our site
*In the center of the Order Confirmation Page (where you must put in credit card information and click SUBMIT to proceed)
*In the center of the Receipt Page (displayed after your order is finalized - you are advised to print this page for your records)
*In an email confirmation sent to you the second your order is finalized

If you could send me a private message with some of your account information (Order #, Name, etc.) I would be happy to locate your account and pull all the recordings from it - I will then contact you to review these with you.

Sincerely,
Yashica
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#2 Consumer Comment

Completely a SCAM

AUTHOR: Kay - (United States of America)

My experience- Called and cancled within time period. Which I now, after reading all these reports, fully believe they got and was done and they decided to ignore to try and get more money. We renewed our cards shortly after that so new numbers (thankfully, so they never could charge our cards) Was never contacted again until the account was sent to 'collections'. Contacted them when emailed saying the account was being sent to collections months later and was refused a higher manager to talk to. Supposedly I was talking to a supervisor with no one above them, then when I called back from the same number they didn't pick up, so I hung up and called from another number which immediatly was picked up- and who was also supposedly a supervisor with no one above them, but then was at the same call center at the original person I talked to.... I was refused a number to call collections myself or to be transfered there to discuss the account with collections, and was refused to talk to anyone but customer service. I was told they tried to contact us 'multiple times' previously (never contacted) but when I asked for dates and ways (aka, email, phone, snail mail) was refused the info. I've talked to my attorney and legally this company doesn't have a leg to stand on and is obviously not legitament. 

Buyer beware- complete scam/ripoff.

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#3 UPDATE Employee

Supreme Brands, LLC Complaints Department

AUTHOR: YashicaSupreme - (United States of America)

Dear Consumer,

-We list detailed terms and conditions on every single page of our website; these terms and conditions must be agreed to by clicking a SUBMIT button that says directly above it in clear, visible font (not "fine print"): "By clicking SUBMIT I hereby agree to the terms and conditions" - the terms are listed:

*At the bottom of every single page of our site
*In the center of the Order Confirmation Page (where you must put in credit card information and click SUBMIT to proceed)
*In the center of the Receipt Page (displayed after your order is finalized - you are advised to print this page for your records)
*In an email confirmation sent to you the second your order is finalized

So I must refute your claims that we lie and scam customers as this is not the case at all - when a customer calls in who does not understand why they were billed, we will politely explain to them what happened. This makes customers who didn't read the terms and conditions upset and causes some persons to call us liars, when all we are doing them is giving them a detailed explanation of the why they were billed, which is the truth.

Please send me a private message on this site with some of your order information (i.e.
order #, name etc.) & I will be happy to contact you.

We hope this clarifies any questions or concerns you may have had about Supreme Brands, LLC.

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#4 Consumer Comment

SCAM

AUTHOR: Jim - (United States of America)

A ligitament business will do the folowing for the consumer;

1)Send a eMail confirmation that the order has been receieved.

2)Send a eMail that the order has been shipped with a tracking number.

3)Have a customer service number that can be called 7 days a week, even if you get a recording, that you can leave a message.

4)Customer service that will be just that, customer service that wants to keep your business, not give you a line of crap.

5)Stand behind the product that are selling, willing to ensure that 'you', the consumer are pleased.

These are the basic business rules, which Knight Sticks, wants to avoid, by hiding behind a contract, that is designed to fail for you as the consumer, that's why it is a SCAM.

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#5 UPDATE Employee

Terribly Sorry To Hear About Your Experience

AUTHOR: Devin - (United States of America)

Dear Customer,

I'm very sorry to hear about your experience with our company - in the terms and conditions of the trial offer (which you had to agree to when ordering), it was clearly disclosed that you would need to call us to cancel your account.

Our warehouse is a seperate facility from our main office, so we are not immediately aware of when customers return shipments to us. Additionally, the terms clearly state that no refunds are given on items that are shipped, so we do not expect people to send shipments back to us.

I would be happy to help you get whatever assistance you require - if you could please contact me with a private message or respond to this post I would be happy to look into your account further to see what I can do for you.

P.S. Please note that once charges have been disputed we cannot refund you - once you take that action the funds are "locked in dispute" and we cannot refund you even if we wanted to.

Devin

KnightSticks Customer Service Manager

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