• Report: #448847

Complaint Review: Supreme Brands - Lee Gumms 310 Area Code - WINSPINWIN,PCH

  • Submitted: Tue, May 05, 2009
  • Updated: Tue, June 16, 2009

  • Reported By:ennis Texas
Supreme Brands - Lee Gumms 310 Area Code - WINSPINWIN,PCH
895 South Rockefeller Avenue Ontario, California U.S.A.

Supreme Brands - Lee Gumms 310 Area Code - WINSPINWIN ACAI--LOST credit card NOT weight Ontario California

*UPDATE Employee: I'm Confused As To What The Complaint Is

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I had to close my checking account debit card.

Thanks to the initial home page of ripoff report reading what Sissy wrote I took immediate action.

This began because of Publishers Clearinghouse.I decided to play their games,one window led to the next and next etc.To enter a sweepstakes it always sent you to a sponsor page this is where the HORROR begins.

I wen to =WINSPINWIN to get free spins you could purchase products certain offers gave you more free spins.the offer ...ACAI Concentrate only pay shipping 4.95

LEE GUMMS /google this name and read the horror/ it is the 310 area code.

Ultimately on May 4,2009 I called the fraud dept at my bank and canceled my debit card.this will stop additional amounts of approximately 79.00 being withdrawn.

when the Lee Gumms number called she was insistent that I listen and be advised that she was sending me monthly shipments and additional products which also were to be withdrawn from my account

I specifically asked how and when to cancel this offer,her advice to me was to return any unused product within the TIME FRAME /which she never told me what the time frame was/ I asked where to send it,by what date, and a phone contact...this information was never forthcoming.

PLEASE, do not be as stupid as I was.



Kennedy
ennis, Texas
U.S.A.


This report was posted on Ripoff Report on 05/05/2009 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-Lee-Gumms-310-Area-Code-WINSPINWINPCH/Ontario-California-91761/Supreme-Brands-Lee-Gumms-310-Area-Code-WINSPINWIN-ACAI-LOST-credit-card-NOT-weight-On-448847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I'm Confused As To What The Complaint Is

AUTHOR: Devin - (U.S.A.)

Dear Kennedy,

I'm very sorry to hear you have had such an unpleasant experience - however, after reading your complaint I'm certain what your complaint against our company is.

Our customer support team does not make outbound calls unless a customer has requested it; if you were contacted by a telemarketer this person would not be able to close your account as they are just calling you to present various offers.

Our terms and conditions (which you must agree to in order to place an order with us) are as follows:

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When you order the Free Trial of Vital Acai you will be charged only $4.95 (non-refundable) for shipping and handling. You will have a full 15 day free trial period from your original ship date to decide if VitalAcai is right for you. VitalAcai includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula. If you are enjoying VitalAcai, then do nothing and at the end of your 15-day trial period you will be charged $39.95 per bottle for the two trial bottles you received for a total of $79.90. Please remember most customers see significant and noticeable results after using VitalAcai consistently for 3 months.

If you find Vital Acai is not right for you, simply contact our Customer Service Department to cancel your membership within 15 days of your product shipment date and you will not be charged any additional fees. To cancel within your 15 day trial period please call 1-866-899-9006, we're available 24 hours a day, 7 days a week.

Approximately 30 days from your original ship date and every 30 days thereafter you will be sent a monthly supply of VitalAcai (which includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula) and your credit card on file will be billed $39.95 per bottle plus $4.95 shipping and handling for a total of $84.85. That way you insure you will conveniently have it shipped directly to your front door every month and never run out.

Please note that no refunds are given on any products that have been already shipped.

You may cancel your membership at any time by simply contacting customer service.
Toll Free Customer Service phone: 1-866-899-9006
Customer Service representatives are available 24 hours a day, 7 days a week.

---

As you must agree to these terms and conditions to order from us, you did authorize us to continually bill your account for recurring shipments as long as the account remained open.

These terms and conditions are sent to you in an email immediately after you order along with our customer service number (which is also listed on the bottles of our products), so I'm not sure why you would have had difficulty contacting us (our customer service department is open 24/7 and hold times are under a minute). If a customer needs to stop receiving shipments it just takes a 2-3 minutes phone call to close the account.

Additionally, we do not request customers return shipments back to us - as you can see, our terms and conditions clearly state "Please note that no refunds are given on any products that have been already shipped." This is because we do not re-sell shipped products due to tampering concerns.

We would be more than happy to answer any of your questions and investigate your account for you; please just contact our 24/7 customer service hot-line at (866) 899-9006.

Devin
Customer Service Manager
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