On May 26, 2009, I signed up for a free trial of ColoTrim through an online ad and entered my credit card information to pay the shipping & handling of $1.95. When I submitted the order, I was told that the order did not go through because the credit card was rejected. I contacted my credit card company to find out what the problem was and was told thast there was a fraud alert on my account due to questionable charges. I cleared up the issue with the credit card company and the alert was lifted on my account. After a bit of research and reading the many complaints about the company, I decided not to make the purchase and, given that the charge was rejected and the product was never received, promtly forgot about it.
When my June credit card statement came in, I did not notice the $1.95 that had been charged to my account. It was a small amount and I simply overlooked it. However, when I received my July statement, I noticed a charge for $79.90 from soemone called Weightloss and called the number listed only to discover that Supreme Brands had, in fact, pushed through the order that had previously been rejected but I had never received. I explained this to them but was told that I had received the product and they would not revers the charges. I told them that, if I had received the product I would have sent it back as I has discovered, from friends and through online complaints, that the product did not work and had decided against purchasing it. They said that since I did not cancel within the specified time period of 14 days, the charges were valid. I don't understand how they could be valid since I never received the product to try in the first place and, in the second place, if I received it why isn't it in my medicine cabinet and why didn't I send it back since I understood from others that it did not work.
I have since discovered that my account has been charged for website access that I did not agree to at $9.95 a month for the past two months. They claim that I was notified of this trough an email that I never received as well. I have disputed these charges with my credit card but, having been treated very rudely throughout this whole process, I want something done to protect others from this scam.
Santa Maria, California