- Report: #473810
Report - Rebuttal - Arbitrate
Complaint Review: Supreme Brands - Livestrong - Weightloss - Teamwellness
Supreme Brands - Livestrong - Weightloss - Teamwellness941 Pearl Street, #27 La Jolla, California U.S.A.
Supreme Brands - Livestrong - Weightloss - Teamwellness Credit Card charged even though initially rejected and no product was received La Jolla California
*UPDATE Employee: Wish we could help you but you have tied our hands by Disputing
When my June credit card statement came in, I did not notice the $1.95 that had been charged to my account. It was a small amount and I simply overlooked it. However, when I received my July statement, I noticed a charge for $79.90 from soemone called Weightloss and called the number listed only to discover that Supreme Brands had, in fact, pushed through the order that had previously been rejected but I had never received. I explained this to them but was told that I had received the product and they would not revers the charges. I told them that, if I had received the product I would have sent it back as I has discovered, from friends and through online complaints, that the product did not work and had decided against purchasing it. They said that since I did not cancel within the specified time period of 14 days, the charges were valid. I don't understand how they could be valid since I never received the product to try in the first place and, in the second place, if I received it why isn't it in my medicine cabinet and why didn't I send it back since I understood from others that it did not work.
I have since discovered that my account has been charged for website access that I did not agree to at $9.95 a month for the past two months. They claim that I was notified of this trough an email that I never received as well. I have disputed these charges with my credit card but, having been treated very rudely throughout this whole process, I want something done to protect others from this scam.
Santa Maria, California
This report was posted on Ripoff Report on 07/27/2009 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-Livestrong-Weightloss-Teamwellness/La-Jolla-California-92037/Supreme-Brands-Livestrong-Weightloss-Teamwellness-Credit-Card-charged-even-though-in-473810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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