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  • Report: #410879

Complaint Review: Supreme Brands

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  • Submitted: Sun, January 11, 2009
  • Updated: Sat, January 17, 2009

  • Reported By:Oxnard California
Supreme Brands
La Jolla, California U.S.A.

Supreme Brands THIS COMPANY CAUSE OVER DRAFT ON MY CHECKING ACCT. MORE THAN 5 TIMES I'M GOING TO HAVE TO CLOSE MY CHECKING ACCT. La Jolla California Internet

*UPDATE EX-employee responds: READ THE FINE PRINT AND BE A SMART CONSUMER

*UPDATE Employee: Contact Supreme Brands

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I saw an ad on tv for a free supply of a product all I had to do is pay for shipping cost $4.99. I thought I'd give it a try just this once. I received the product which was VitalAcai and about 10 days later I received notice from my bank that my checking account was over-drawn.

I contacted my bank immediately and they informed me that this company had charged my account NOT $4.99, but more than $78.00. My bank was very helpful and reversed all 3 over-draft charges and put in a fraud report for me.

I was happy everything was cleared up and I thought I was finished with them. Low and behold a week later they charged my account for over $86.00 this time and now AGAIN, more over-draft fees. I don't keep a large balance in that account so anything done in excess of what budget for will cause over-drafts to happen. I received the product after I found out what they had done and returned the product the same day.

I am so frustrated with this company and their rip-off tactics I could just go to La Jolla and rip their throats out. No one AUTHORIZED them to continue to send me product or debt my acct. can they get away with this crap?

There deceptive practices are causing me stress and anxiety because now I am going to have to close this account and open another. I will have to purchase new checks, get a new debit card and it's all just so aggravating I am spending way too much time in the bank and on this matter.

Linda D
Oxnard, California
U.S.A.

This report was posted on Ripoff Report on 01/11/2009 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands/La-Jolla-California-92037/Supreme-Brands-THIS-COMPANY-CAUSE-OVER-DRAFT-ON-MY-CHECKING-ACCT-MORE-THAN-5-TIMES-IM-GO-410879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

READ THE FINE PRINT AND BE A SMART CONSUMER

AUTHOR: Supreme - (U.S.A.)

I worked for this company and know that Supreme Brands cares more providing excellent their customer service than any of their competitors. They go to great lengths to respond to as many customer issues as possible. As a consumer you have to be proactive and take responsiblity for your actions. Read the small print and if you feel you have beeen charged in error, contact them and they will respond and assist is resolving it. BE A SMART CONSUMER. NO ONE MADE FORCED YOU TO MAKE THIS PURCHASE. I have not heardof anyone who hs not received a resolution, once they have contacted the customer service department. Complaining gets you no where.
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#2 UPDATE Employee

Contact Supreme Brands

AUTHOR: Sean C - (U.S.A.)

Dear Consumer,

I would like to personally apologize for the unfortunate experience that you have had with our company. On our website we list our terms and conditions that informs you that you will be given a 15 day free trial and be charged if you do not contact our company within your trial to cancel services. If you choose to not cancel within your 15 day trial you are set on a automatic billing cycle until you choose to cancel. Before you can complete an order you are required to check a "I accept the terms and conditions" box. The terms are also listed on the email that was sent to you and on the insert that is given with your product.

We take our customer service very seriously so I would like to extend to you a full refund for your troubles. In order to receive your refund, contact the number below. We have a 24/7 call center so you will be able to reach an agent at anytime, thank you.

Sean Matthews
Customer Service Manager
Toll Free customer support line: 866-899-9006
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