- Report: #492259
Report - Rebuttal - Arbitrate
Complaint Review: Supreme Outlet
Supreme Outletsupremeoutlet.com Internet United States of America
Supreme Outlet supremeoutlet.com Supreme Outlet shipped a broken item and refuses to return or replace it Internet
*Author of original report: In response to John Wright
* : Response to buyers remorse.
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When we called supreme outlet the person my husband talked to, John Wright, was extremely rude and defensive and refused to replace the unit. He said it was because it had been longer than 30 days since we ordered it (nevermind that it took them 2 weeks to even send it to us because, despite what their website said, it was out of stock and they did not even contact me to tell me that, I had to call them when it didn't arrive when it was supposed to to find out it was backordered). My husband explained to him that this was an appliance bought for our new home that was still under construction at the time and that, as you would do with any appliance, we installed it once the house was finished and as soon as we plugged it in it did not work. It's not like we used it for a month and then it broke, it never worked at all, and the serviceman who came out said the unit was defective and was not even fixable.
John's response was to tell my husband to go f*** himself. When I then contacted John to try to resolve the situation, his response to me was that he would get back to me the next day- this was almost a month ago. I have tried several other times to contact him, and never recieved any response back.
The manufacturer of this wine cooler said they would credit the account of supremeoutlet if they sent the defective unit back and replaced it because it is still under warranty, so they would not be out any money to do the right thing and replace this for us, but they refuse to do anything about it. They are too rude and too lazy to treat their customers fairly.
Do not ever buy anything from this store. You can find the same items for the same (or lower) prices at tons of other reputable stores online and not have to deal with such a terrible company.
This report was posted on Ripoff Report on 09/09/2009 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Outlet/internet/Supreme-Outlet-supremeoutletcom-Supreme-Outlet-shipped-a-broken-item-and-refuses-to-retur-492259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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