- Report: #991767
Report - Rebuttal - Arbitrate
Complaint Review: SurfBouncer.com
SurfBouncer.comInternet United States of America
SurfBouncer.com Failed to cancel subscription after written request & now refusing to refund, Internet
*Author of original report: Some truth but not all of it.
*UPDATE Employee: Additional information
*UPDATE Employee: Customer is skewing the facts to tell his tale
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I was in a China on a short business trip and looked for a VPN company to help me stay in touch with the USA. Surf Bouncer was one that seemed to work well. When I returned from the trip I requested them to cancel. Not only did they fail to cancel my account but they continued to charge my paypal account. When I brought this to their attention, I received the following email:
Hello, We owe you nothing. We don't keep logs so we have no idea if you used it recently or not.
I see you've managed to find the cancellation feature in PayPal. So you see it was not that hard.
All you needed to do was go to your PayPal account and cancel the subscription. We advised you three time to do this. Your failure to do so is not our fault, it's yours.
What's so hard about taking some personal responsibility instead of blaming others for your failures.
This is simply not true. They advised me to find the cancel subcription button of which there is none. It was only after filing a dispute with paypal that the subscription was canceled. As you can tell from the tone of their response, they are out to defraud people. Reputable companies when a written request for a cancelation is made it is respected. My advice is to never use SurfBouncer for any services.
This report was posted on Ripoff Report on 01/05/2013 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/SurfBouncercom/internet/SurfBouncercom-Failed-to-cancel-subscription-after-written-request-now-refusing-to-ref-991767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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