- Report: #1134243
Report - Rebuttal - Arbitrate
Complaint Review: Surfright
Surfright7553 HE Hengelo Internet The Netherlands
Surfright Cleverbridge Took My Money But Did Not Deliver the Product Internet Netherlands
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I was following a link to guard my computer from malicious intrusion in my Windows XP OS after the end of its support. The product from this company is virus software. I decided to purchase but when I entered my credit card information it gave a message 'Not authorized". I know had the funds in my account soi I tried entering my credit card information again, very carefully with the same result. I thought well maybe I made typo twice and tried a thrid time - same thing.
They had a 30 day trial, and the first run of this program seemed to find all kinds of trojans and malware my other virus software hadn't. So I tried the 30 day trial version. It was disaster. It removed files from standard functional software applications critical my use of my computer. So I had to do a system restore and re-insatall a cople applications.
I thought, well it is a good thing the payment didn't go through. However, I checked my on-line bank statement and there was their charge. I never received a product key, only messages stating my payment had not been authorized. I sent them an email asking for a refund and received a message that was totally irrelevant to my issue.
I will file a claim with my bank and will stay away from this company and would suggest you do the same. I also wrote to PC Magazine, since that is where I got the link and told them of this issue and that they should check out their recommendations more carefully. I have always trusted their advice and I will give them a break this time, but not a second time.
This report was posted on Ripoff Report on 03/27/2014 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Surfright/internet/Surfright-Cleverbridge-Took-My-Money-But-Did-Not-Deliver-the-Product-Internet-Netherlands-1134243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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