• Report: #64740

Complaint Review: Surfside Internet ISP

  • Submitted: Sun, July 27, 2003
  • Updated: Sun, July 27, 2003

  • Reported By:PS California
Surfside Internet ISP
Surfside.net Nationwide U.S.A.

Surfside Internet ISP Ripoff in progress Huntington Beach California

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Surfside Internet, based in Huntington Beach, Ca. offers reduced internet service, as low as $9.44 a month. But... this is accompnaied by a $19.95 Set-up fee and the service is completely widows based using "outlook" and the like. This leads to very poor service.

Also when you load the disc and sign-up you have to call an 800 (877) number and have a tech walk you through the windows set-up programs in order initiate service. The service is slow and cumbersome. Windows boxes for sign on and the like continue to pop-up even when you are not on the Internet. Therefore... After paying for 2 months of service up front I cancelled after only 31 days.

Contacting customer no-service I had to leave a message and was called back. The rep told me he would cancel me at the end of my 2 months as I was prepaid. He had no confirmation number or any type of cancellation verification to give me. 16 Days after my "cancellation", having received my bank statement I find a charge by Surfside Internet for an additional 2 months service. So again I call customer no-service (at 3 in the afternoon), leave a message for someone to call me back, which doesnt happen for 2 hours, call back and am told the finance "department" was at lunch, I was then connected.

They did not have my username on file but did have my address, at which time they/he tells me that "you've been cancelled but you were billed". OK, refund my money. Then he verifies my mailing address and says, " this will take up to 30 days". To refund my gredit card? "No', he says, "To mail you a check". AS IF!! We will see. Shady, unreliable service. Shame on me, don't let this happen to you and avoid Surfside Internet.

Palm Springs, California

This report was posted on Ripoff Report on 07/27/2003 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Surfside-Internet-ISP/nationwide/Surfside-Internet-ISP-Ripoff-in-progress-Huntington-Beach-California-64740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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