- Report: #498810
Report - Rebuttal - Arbitrate
Complaint Review: Surplus And Adventure
Surplus And AdventureAlcester Road Worecestershire, Select State/Province United Kingdom
Surplus And Adventure - Coneybury Farm Shop Complex Alcester Road Flyford Flavell Worcestershire United Kingdom WR7 4DF 0800 043 00 99 +44-(0)1386-793 900 Surplus and Adventure, Worcestershire, England Internet, Internet
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Poor service ... ordered goods over 3 months ago ... they did not get back to us regarding the out of stock items (they were showing in stock when we ordered) leaving us to chase them, we emailed after about 3 weeks after placing order when barclaycard statement came through showing they had taken money in full!!! we were then advised goods were out of stock and a delivery would be in friday, some 2 months ago, with no further contact from store!!!
Ruined our camping holiday as goods did not turn up as promised when ordered!
AND THEY HAVE THE NERVE TO HAVE A 100% CUSTOMER SATISFATION GUARANTEED LOGO ON THEIR SITE!!!
Now what I would like to know is when will we get our goods/refund and what will we get as compensation considering they "guarantee 100% satisfaction" ???
This report was posted on Ripoff Report on 09/22/2009 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Surplus-And-Adventure/Worecestershire-Select-StateProvince-wr7-4df/Surplus-And-Adventure-Coneybury-Farm-Shop-Complex-Alcester-Road-Flyford-FlavellWorcest-498810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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