- Report: #499771
Report - Rebuttal - Arbitrate
Complaint Review: Surplus and Adventure
Surplus and Adventurewww.surplusandadventure.com Internet United States of America
Surplus and Adventure Incompetent or worse Internet
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I unfortunatley ordered clothes displayed as INSTOCK on the 8th August 2009. On the 22nd I phoned to check my order and was told it had been out of stock but was now in and on its way.
I then checked by phone on 1st September and the office was closed. On the 2nd September I was told still out off stock and no order sent. I immediatly cancelled and asked for a refund. It is now 24th September and I do not have my money back.
I spoke to Val in the office and others several times who made promises they couldn't or had no intention of keeping.
I spoke to Alan an elderly sounding man who although softly spoken is good at bluffing a customer. He told me on several occasions a sales manager would call me back and made excuses or acted dum to why I had had no contact.
MY ADVICE IS DO NOT ORDER FROM HERE. INCOMPETENCE OR WORSE. YOUR GAMBLE
This report was posted on Ripoff Report on 09/24/2009 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Surplus-and-Adventure/internet/Surplus-and-Adventure-Incompetent-or-worse-Internet-499771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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