Surplus and Adventure Ordered online, money taken yet no goods received. When they finally responded Surplus and Adventure will not provide a refund. Worcester, Internet

I purchased goods online from Surplus and Adventure in good faith in July 2011. They were happy enough to take the money for goods which were shown as in Stock on the website. After three weeks when the goods didn't arrive I phoned up to see what had happened with my order, however they never answered the phone. After weeks of trying they actually answered the phone and explained that they didn't have the goods in stock and would have to order them in from their supplier. As this was too late for my business needs I cancelled the ordered. Six months later after numerous unanswered phonecalls, no refund had been sent. Eventually I managed to find a contact email address where they explained that a cheque had been issued by their accounts department. This was bizarre as they could simply credit the online payment transaction. On checking my accounts, no cheque had been received so I advised them of this, and to check their records again. In spite of further emails, after reconciling my year end accounts, this repayment has remained outstanding and Surplus and Adventure were again contacted to reconcile the deficit. Having chased this outstanding debt for almost a year now I keep getting fobbed off with the usual story of how their Accounts department are dealing with the matter. As a small business I cannot afford to put up with companies such as Surplus and Adventure who have no intention of honouring business transactions. Also a background search on the Internet has unearthed numerous articles about Surplus and Adventure advising how unreliable they are, and the difficulties of obtaining a refund. Lesson learned, don't buy from Surplus and Adventure online and their Customer Service is appalling.