Below is a customer review I was going to post on the website of SurplusDecor.com. When I first wrote the review, the website showed ONE glowing review of the product I had problems with. After I submitted my cautionary 2-star review, presto, there appeared FIVE five-star reviews on the website for the product in question. My 2-star review, however, was not among them. It looks like this business is recklessly censoring any negative comment from their customers.
Well, here's the review anyway:
Regarding frameless, neo-round tempered glass shower enclosure: "This is a nice-looking product, but if you have any problems with it, don't count on customer service from this company. I had one shower panel explode in my hand, without it striking a surface or anything; it just ripped. According to the warranty statement, the glass is guaranteed, except when mishandled or abused. I did not mishandle it. SurplusDecor.com refused to give me any help with this and referred me to Vigo, the importer of the glass. However, Vigo has zero customer service: they don't pick up the phone, and when you leave messages and emails, nobody calls back. I ended up buying another panel, although I should have gotten one as a replacement for free. A disappointing experience." **
Since the glass importer, Vigo, is located near my home, according to their website, I showed up at their business address to discuss the matter. I then realized that the address given as the headquarters of Vigo was simply a warehouse. I asked to be dialed through to the actual headquarters, and when I explained my situation, I was disconnected. It turns out that the headquarters of the distributor, SurplusDecor.com and of Vigo, the importer, are both in Brooklyn...smell a dog?
The additional panel cost me $145.
Lawrenceville, New Jersey