- Report: #463504
Report - Rebuttal - Arbitrate
Complaint Review: SurplusDecor.com
SurplusDecor.comwww.surplusdecor.com Brooklyn, New York U.S.A.
SurplusDecor.com Company screws customers and censores out bad online reviews Brooklyn New York
*Consumer Comment: Lowest price I could find, and received product is in perfect shape
*Consumer Comment: They've been good to us.
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Well, here's the review anyway:
Regarding frameless, neo-round tempered glass shower enclosure: "This is a nice-looking product, but if you have any problems with it, don't count on customer service from this company. I had one shower panel explode in my hand, without it striking a surface or anything; it just ripped. According to the warranty statement, the glass is guaranteed, except when mishandled or abused. I did not mishandle it. SurplusDecor.com refused to give me any help with this and referred me to Vigo, the importer of the glass. However, Vigo has zero customer service: they don't pick up the phone, and when you leave messages and emails, nobody calls back. I ended up buying another panel, although I should have gotten one as a replacement for free. A disappointing experience." **
Since the glass importer, Vigo, is located near my home, according to their website, I showed up at their business address to discuss the matter. I then realized that the address given as the headquarters of Vigo was simply a warehouse. I asked to be dialed through to the actual headquarters, and when I explained my situation, I was disconnected. It turns out that the headquarters of the distributor, SurplusDecor.com and of Vigo, the importer, are both in Brooklyn...smell a dog?
The additional panel cost me $145.
Lawrenceville, New Jersey
This report was posted on Ripoff Report on 06/21/2009 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/SurplusDecorcom/-Brooklyn-New-York/SurplusDecorcom-Company-screws-customers-and-censores-out-bad-online-reviews-Brooklyn-New-463504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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