• Report: #900854

Complaint Review: Swanky Outlet

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  • Submitted: Thu, June 21, 2012
  • Updated: Fri, June 22, 2012

  • Reported By: Mbehr22 — Charlotte North Carolina United States of America
Swanky Outlet
Swanky Outlet 111 North Ocean Wave Drive Long Beac Internet United States of America

Swanky Outlet ,swankyoutlet.com Its amazing that a company can be this bold about scamming consumers. Internet

*Author of original report: Alix - thank you for your comments

*Author of original report: your photo

*Author of original report: Totally Out of Control??

*Consumer Comment: I believe you.

*REBUTTAL Owner of company: Matt Behr is out of control

*Author of original report: Laughable

*REBUTTAL Owner of company: Yes we mark our products

*REBUTTAL Owner of company: Bait and Switch

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First - let me say I have never encountered such brazen disrespect from a vendor.  I am a big supporter of amazon and have used many vendors to buy things for the house, but the level of disprespect Swanky has displayed has motivated me to contact any and all rip off service I can to warn other consumers.

If anyone need photos or emails to validate this - let me know.  

Heres the quick version:

I purchase one set of pillowcases (yes, this is over a single set of pillowcases)

The product that arrives at my house comes in a zip lock bag with no paperwork and is a set of silver pillowcases - - I ordered "zinc" grey from CK.

I email Swanky and ask for the correct products to be sent to me.

Swanky tells me they sent the correct product and that all sales are final

I respond saying i understand the sales policy however I did not order the product I received

Swanky then asks for photo, which I email, then they admit that they don't match and tell me to send them back, which I do. [continued below]....
.....  

Heres where I lose any last bit of respect for them:  today I receive and email telling me that they have a "invisible security marker" on all of their products and that since I sent them the wrong products (the nerve!!!) they will contact the authorities and report me if i pursue the matter further.

THEN... they wished to INVOICE me for the shipping charges they would incur if they had to send me the products back.  Keep in mind - these are the same products I did not order, but paid for.  Insanity 

Avoid these guys.  Keep your money


This report was posted on Ripoff Report on 06/21/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Swanky-Outlet/internet/Swanky-Outlet-swankyoutletcom-Its-amazing-that-a-company-can-be-this-bold-about-scamming-900854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 Author of original report

Alix - thank you for your comments

AUTHOR: Mbehr22 - (United States of America)

Aalix - I appreciate the remarks

And just to offer up more proof that I am not scam / scamming / or trying to ripoff anyone I have sent this issue to the BBB

I hope the better business bureau will have more luck communicating with www.swankyoutlet.com  since they have now blocked any email communication I attempt to send them

I guess in swankyoutlet.com 's world that is how you properly settle disputes - you just ignore them and hope they go away

I am not sure if the BBB can investigate or look into online retail issues or scams but I figured alerted them was worth a try.  Here is the email response I received from the BBB.  

If I do get feedback from the BBB i will post

********************************************

Thank you for submitting your complaint to us.

The BBB that will process your complaint is:

BBB Serving Mississippi
505 Avalon Way, Suite B
Brandon, MS 39047
Phone: (800)987-8280
Fax: (769)251-1054
Email Address: info@ms.bbb.org
Website: ms.bbb.org

You will hear from this BBB soon regarding your complaint.
What's next?
Did you know BBB does more than just collect complaints?
Use BBB to get news and tips concerning the marketplace. Or to find a great BBB Accredited Business.


********************************************************


http://ms.bbb.org/

http://www.swankyoutlet.com

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#2 Author of original report

your photo

AUTHOR: Mbehr22 - (United States of America)

Just saw the photo you posted

Had you sent the superimposed pillowcases in the first place we would not be here having this discussion

The silverish / copperish ones laying on my bed are excatly what I was shipped, exactly what I returned.

You messed up.  Just admit it
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#3 Author of original report

Totally Out of Control??

AUTHOR: Mbehr22 - (United States of America)



You posting my email response to you only validates my case.

You stated that a previous email came across juvelille, so I recognized that tone is hard to convey over email, apologized if that indeed was the case, then went - in detail - to explain that I did appreciate the notion (finally) that you would even consider the possibility that you sent the wrong item.  Thats it.  My neighbor was even over here when I opened your packed and laughed at how far off base the color of the pillowcases was.  I mean its not even close.  The ones you sent dont even have the "double row" as I pointed out - politely - in the email you posted and asked to reference the various attached photos


please re-read what I wrote and what you posted above -

"If my tone offended I do apologize, and I do recognize that you as a business owner have to have certain return policies, and I respect that.  However, please try to see things from my end: I wasn't trying to return a product that I merely changed my mind about, I was confused as to how I could be sent the wrong item and then be told that all sales are final.  That was my issue with the policy.  So I do appreciate you offering to look at the product via pics over email.  I think that would help resolve this. "


How is this out of line or schizophrenic?  If I had anything to hide or was scamming you I wouldnt have contacted ripoffreport nor would I have encouraged you to contact the authorities - just like YOU warned ME you would if i didnt drop this matter and walk away.  That alone still baffles me.

At this point why would I keep fighting this if I was a scam artist?  I spent over 500 dollars on the rest of this bedding, and i am happy with it because i got what i paid for.  So why would i pick a petty, minor purchase like this to pursue and waste my time and energy over?  Makes no sense.  You have my money, you never delivered the correct product, and once I contacted you asking for a refund or the right product - you rudely refuse and simply tell me to go find the Terms and Conditions on your website.  Overall: horrendous customer service.

Further proof:  upon you telling me there was no return option, and given the fact this line of linens is discontinued, I was forced to either

1. return all the bedding I purchased from Macys and CK (sheets, pillows,  etc) or
2. make do without matching pillowcases since you sent the wrong item, or
3. contact CK.com - which i did - and purchase a king sheet and ask a seamstress to turn that sheet into two pillow cases since you could not follow through on the order I had made through swankyoutlet.com.  I own a queen bed and had to purchase a flat king sheet to obtain enough (matching) fabric for her to construct the pillowcases since the ones you sent didnt match

That is currently taking place as we speak.  See invoice below

All i needed from you was to send me one pair of zinc colored CK pillowcases to match the rest of my new bedding.  Thats it.   I purchased the item from your site on June 5.  Forced to purchase king sheet on June 12 when it was obvious you could not fulfill the order properly.


********************

Invoice:

Your order 

some items within the same order may ship in separate packages and therefore may show a different status and / or shipping method. please allow up to 1 hour for your order information to update from the time you receive a confirmation e-mail. 

questions? please visit the HELP DESK area of our website for comprehensive order and shipping information or CONTACT US 24 hours a day. 

order status quick view 

qty.item #item descriptionshipping method
LEARN ABOUT OUR SHIPPING POLICIES
status
WHAT DOES THIS STATUS MEAN?14175958

double row cord percale flat sheet
size: king
color: zinc
ref.#: s7776438
item # 4175958
fedex ground
shipped on:06/12/12
tracking #:079759630250xxx
TRACK YOUR PACKAGE NOW

*******************************************************


So you can stand behind your terrible customer service skills and your flimsy "we have hidden invisible markers only we can see" policy and call me names and essentially rob me of my money, but hopefully you are only going to do this at a cost to yourself, your business, and your reputation.  I am only doing this not to recoup my money because at this point that's a lost cause, but I only hope to warn others about what to expect when doing business with your organization.

And all that ... over 65 dollars.  That still stuns me.



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#4 Consumer Comment

I believe you.

AUTHOR: Alix - (United States of America)

It sounds like the owner of the company is just bitter that he was caught up in a mistake (hopefully he is not purposely cheating you).

I see no real proof that you sent back an incorrect product except that he claims there is no "ink" and a picture of the sheets that may have just come off the internet (possibly the ones that fooled you into buying in the first place).

I don't think that you would be filing a report if you were trying to fool the owner of the company by sending a product that you did not buy.

Thank you for your report. I will be sure to avoid this seller. I am sorry that you have to endure attacks by the owner just to get your side of the story out. It is not fair for him to call you "borderline schizophrenic."

Thanks!
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#5 REBUTTAL Owner of company

Matt Behr is out of control

AUTHOR: Swanky Outlet - (United States of America)

The animation of this individual is laughable at best. The picture describes it all .. what he says i sent and what he actually sent back, Also be aware that he is avoiding the main issue..... if indeed I got what i sent .... then where oh where is that security ink? . Check this email out and this will show you what I have been dealing with from dhttps://swankyoutlet.myshopify.com/admin/products/88994786ay one.... a border line schizophrenic. As far as a plastic bag the item is listed as repackaged.  TOTALLY OUT OF CONTROL!!!!!!!!!!

 I apologize if my emails came across rude or juvenile.  I actually
tried to locate your phone #, unsuccessfully, as I know sometimes tone
can be hard to conceptualize over email, and I did want to address the
matter over phone rather than the PC.
With
that said I wasn't trying to exacerbate any negative vibes, but merely
stating it was fairly obvious the product was mis-shipped or mis-labed
or (and please don't get offended - but from my consumer standpoint I
cannot rule out) the possibly they could be a forgery.  If my
tone offended I do apologize, and I do recognize that you as
a business owner have to have certain return policies, and I respect
that.  However, please try to see things from my end: I wasn't trying to
return a product that I merely changed my mind about, I was confused as
to how I could be sent the wrong item and then be told that all sales
are final.  That was my issue with the policy.  So I do appreciate
you offering to look at the product via pics over email.  I think that
would help resolve this.
If you have another
set of CK "zinc" sheets with the "double row cord" in the grey color
that matches my set I would love to have them and would not ask for a
refund but an exchange - however I see that this product is no longer
listed as available on your site, so I am assuming that is not an
option.
I am attaching a few pics at your
request.  I have taken a few with/without the flash as some of the
flash.   They are a very faint grey almost copper looking set and as you
can see they do not match the olea (patterned) sheets with this set,
nor the dark grey "zinc" set.  Also, these sheets do not have the
"Double Row" as well.  Just FYI
Thanks for looking into this.
Matt
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#6 Author of original report

Laughable

AUTHOR: Mbehr22 - (United States of America)

This is completley backwards

Now I am acussed of lying?!

I sent back EXACTLY what was sent to me.  EXACTLY! 

The second party pillow cases that were sent to me (in a ziplock bag) were part of clearece - there is no denying that. 

But if your store policy is "order whatever you see, and then we will ship you whatever products we feel like, and keep in mind you cant return it" then fine ... but why send me pillo wcases that look "kind like calvin klein pillowcases?  Why not send me a envelope of sand or a pack of cigarettes and call them "zinc pillowcases". 

Thats exactl;y what you did here.  I ordered what I saw on your site. I got the wrong product.  I asked for the correct product or a refund, and all I have been given is insulting emails and an INVOICE to ship me back your second hand prodcts that I never ordered in the first place.Bottom line is you sent me the wrong product.  open and shut case. 

I am a single guy and even had one of my neighbors come down to look at the shoddy pillowcases when they arrived, and to point out how they did not even come close to matching my set.  She was surpsied at what I received but is and is even more stunned at the lack of respect Swanky is showing a customer.

I have emailed swanky and encouraged them to follow up on their promise to call the authorities (on me - lot of irony there).

If anyone needs to see the pics or emails these guys have sent my please contact me and let me know.  At this point its obvious that swanky intends to not only not fulfill the order, but to not send my products either, so here is a 65 dollar lesson learned on my end, and a free warning for you -- look elsewhere.  There are plenty of other online merchants that treat their customers much better than these guys.  Its appaling

I have already contacted amazon to let them know what kind of ethics swanky has.  I intend to keep reporting this.  I guess thats the only way to get my $65 back from these crooks


contact
mbehr24@gmail.com
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#7 REBUTTAL Owner of company

Yes we mark our products

AUTHOR: Swanky Outlet - (United States of America)

Here is a picture that we mark our products. The highlighted portion of the tags is the ink showing up.

We do this to protect ourselves from individuals that want to return a inferior product.
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#8 REBUTTAL Owner of company

Bait and Switch

AUTHOR: Swanky Outlet - (United States of America)

He fails to tell you he lied in the first place , our site says clearance items are all sales final and he was allowed to return the product with the intent is had our security marking. Bait and Switch, and he sent far inferior pillowcases in return, here is a photo of what he returned, you make the decision..... do they match. Not only that , there was not security marking. We use ultra violet ink for scammers just like this, and guess what...no ink.
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