- Report: #900854
Report - Rebuttal - Arbitrate
Complaint Review: Swanky Outlet
Swanky OutletSwanky Outlet 111 North Ocean Wave Drive Long Beac Internet United States of America
Swanky Outlet ,swankyoutlet.com Its amazing that a company can be this bold about scamming consumers. Internet
*Author of original report: Alix - thank you for your comments
*Author of original report: your photo
*Author of original report: Totally Out of Control??
*Consumer Comment: I believe you.
*REBUTTAL Owner of company: Matt Behr is out of control
*Author of original report: Laughable
*REBUTTAL Owner of company: Yes we mark our products
*REBUTTAL Owner of company: Bait and Switch
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If anyone need photos or emails to validate this - let me know.
Heres the quick version:
I purchase one set of pillowcases (yes, this is over a single set of pillowcases)
The product that arrives at my house comes in a zip lock bag with no paperwork and is a set of silver pillowcases - - I ordered "zinc" grey from CK.
I email Swanky and ask for the correct products to be sent to me.
Swanky tells me they sent the correct product and that all sales are final
I respond saying i understand the sales policy however I did not order the product I received
Swanky then asks for photo, which I email, then they admit that they don't match and tell me to send them back, which I do. [continued below]....
Heres where I lose any last bit of respect for them: today I receive and email telling me that they have a "invisible security marker" on all of their products and that since I sent them the wrong products (the nerve!!!) they will contact the authorities and report me if i pursue the matter further.
THEN... they wished to INVOICE me for the shipping charges they would incur if they had to send me the products back. Keep in mind - these are the same products I did not order, but paid for. Insanity
Avoid these guys. Keep your money
This report was posted on Ripoff Report on 06/21/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Swanky-Outlet/internet/Swanky-Outlet-swankyoutletcom-Its-amazing-that-a-company-can-be-this-bold-about-scamming-900854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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