I sent $25.00 to Sweepstakes Clearinghouse and a voucher for $400.00 toward a lay-a-way plan for an Omni 2 12mp Max Digicam set on 8-28-07 (they posted on 8-31-07).This left a balance of $147.76 . I received a Statement of Lay-a-way and they were requesting a min. pay amount of $10 due 9-18-07.
My daughter thought I shouldn't do this and she would get me a camera elsewhere. I called on 9-12-07 to cancel my order and requested my $25 to be refunded. I was told that I could not have a refund unless I paid the full amount and then requested a refund! This didn't make sense to me.
As I was trying to understand this unjust concept, the rep. said in a condescending tone as if reprimanding a young mischievous child, "You're not listening to me. I'm trying to work this out with you!". I then became quite angered.
I had informed her that I could even cancel a lay-a-way plan and receive a full refund at Walmart; she rebuttled with a snide remark stating that this was not Walmart, it was, in fact, Sweepstakes Clearinghouse. I'm curious as to what made her think that I was not aware of who I was corresponding with!
Once more I was informed that I could not receive my down-payment, I must first purchase another product from this company for $25.00 and, yet again, request a refund for my money. How many times must I go through this process? How many times will they withold my hard earned money from me?
I asked the representative if she would personally be happy with this situation. She regained her condescending tone, and stated that SHE would not have, in a word, been so stupid and SHE would have been aware of what she signed up for; because, evidently the entire process that I'm currently undergoing in printed out on the lay-away voucher. My thoughts concern the matter of where exactly these words are printed and why I was unable to see where they were so obviously written.
I hung up on her. I could not handle her demeaning attitude, and the frustration of lost money any longer.
San Bernardino, California