ED Magedson – Founder
Sweetbay Supermarket1943 US Alt 19 North Tarpon Springs, Florida United States of America
Sweetbay Supermarket still acts like Kash n Karry and portrays the image of Trash and Scary. They have tried to polish their image and compete with some of the best. However, they have truly failed at the new image and more. They just changed their name and the signs. They cant come close to the professionalism, ethics and cleanliness of their competetitors (i.e. Publix and/or Winn Dixie). If you are a customer filing a complaint they do not care about your complaint and they probably wont acknowledge you either. This is because they are first and the customer is last. Here is a complaint I filed recently both on the phone and in writing. To this date, I have received no response what so ever. Everyone should consider the nature of the complaint carefully. Especially if your daughter, mother, wife, sister or any other female that you care about shops at this store and/or possibly any other locations. It seems they all have the same policy. In matter of fact the representative told me that they were backed up on complaints. If that does not say it allI dont know what else would.
On 11-30-2009 at approximately 5:15pm, I shopped at store # 01869. This is the grocery store location that we shop at the most. We have spent a large amount of funds at this store location over the years. I have been speaking to my wife about shopping at other stores because of the incidents that have occurred and continue to occur at this store location.
When paying at the cash register there was my cashier (Peter) another male cashier and 1 male bagger. In lieu of giving full courteous and friendly customer service they were talking to each other about hitting on an unknown female customer on the Gatorade isle. In addition, I attempted to purchase items at the Deli and there was no one attending the Deli. When approaching the cashiers I noticed the Deli person in the back talking on the cell phone. On numerous occasions I have noticed numerous employees smoking in the very front of the store and sitting on the benches while there are customers waiting in long lines inside. I have also observed several employees standing around and having personal conversations while there is only one register open and a long line. These are very common occurrences at this store location.
This is totally unprofessional and very bad customer service. In addition there is also the possibility of Sweetbay Supermarket setting themselves for a sexual harassment lawsuit.
I sincerely think someone needs to take a second look at management of this store. I have had my own business prior and have been in management for many years. I would never allow this type of conduct or un-professionalism in my business. In addition, this type of customer service would never be tolerated, especially in the current state of the economy and business competition.
This report was posted on Ripoff Report on 12/15/2009 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sweetbay-Supermarket/Tarpon-Springs-Florida-34689/Sweetbay-Supermarket-Kash-n-Karry-Food-Lion-Hannaford-The-Worst-Customer-Service-and-St-539727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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