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Report: #245857

Complaint Review: Swimmingpoolsetc.com,Development , Jeff Yurtin, GolfClubsetc.com - Sacramento, CA California

  • Submitted:
  • Updated:
  • Reported By: Queen Creek Arizona
  • Author Confirmed What's this?
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  • Swimmingpoolsetc.com,Development , Jeff Yurtin, GolfClubsetc.com 3667 Omec Park Drive, Sacramento, CA, California U.S.A.

Swimmingpoolsetc.com, Development , Jeff Yurtin, GolfClubsetc.com DISHONEST! NEVER DO BUSINESS WITH!!! Sacramento, California

*Author of original report: Still Missing $555.90 worth of parts

*REBUTTAL Owner of company: Al, is a legitimate customer so I will respond accordingly.

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Ordered Parts 3/17/07 - NEVER RECEIVED Salt Chlorinator, acutator valves, or spa side remote priced at $666.00 on their website.

CALLED 4/09/07 - Told parts shipped by Ryan.
Called 4/16/07 - Parts never arrived, no message from Swimmingpoolsetc. Aaron put on phone and gets very rude, asking me if I think he likes it when his distributor lies to him and its not his responsibility. Told I must leave an email to get support. (It appears there are only 2 or 3 employees). They must get the email right after you send it and sit there and laugh. I was unable to escalate issue. Aaron said there was no one other than him that I could talk to.

Called 4/23/07 - Told parts never shipped, they "would work on it" and don't call them anymore. If product ever ships, I'd get an email from the distributor.
Called 4/27/07 - Told product shipped, again. Mentioned that I never got an email and was told "not their problem, they have no control over their disctibutor." Asked for confirmation of shipment or credit card refund by end of day. Told by Aaron, I'd never get a refund eventhough product has never shipped, and then I was hung up on.

These guys act like they are the victims. They charge a credit card draft the day they take an order, never deliver, and are unresponsive when emailed. They seem to bounce back and forth between a few canned responses (lies), such as "it shipped", "I'm waiting to hear from my contact", "I got a call in", or "you should get an email". If you call them because they don't respond to your email, they act totally put upon, like you have no right to be upset with them for not shipping your goods.

Someone should let them know that the reason you purchase through a middleman is so that the middleman will follow-up and insure that your order ships - complete, unbroken, and on time. I can't call the distributor myself ( I know because I asked them for this info too).

If you have any sense you will avoid these guys at all cost. On the other hand, if you like feeling totally frustrated and being talked to like its your fault someone else can't or won't deliver on their promises, this is your guy. I will now attempt to work through Mastercard to get my money back. If that doesn't work I will be forced to file legal action, which stinks, but at least I will begin to get some satisfaction.

The horror stories you hear about on 20/20, this is it.

Al
Queen Creek, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/27/2007 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/swimmingpoolsetccomdevelopment-jeff-yurtin-golfclubsetccom/sacramento-ca-california-95742/swimmingpoolsetccom-development-jeff-yurtin-golfclubsetccom-dishonest-never-do-bus-245857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Author of original report

Still Missing $555.90 worth of parts

AUTHOR: Al - (U.S.A.)

POSTED: Monday, May 07, 2007

My order has never been completed. I never received:

2 Actuators $199.90
Wireless Spa-side Remote $175.00
Flow Switch for chlorinator $100.00
2 inch Unions f/ chlorinator $ 80.00

I was shipped a replacement salt chlorinator. But being a replacement, it did not include the flow switch and unions which are priced at $180.00. My actuators and remote were never shipped and thus never received.

I have written this material off. If I ever receive it I will update the record. In the meantime I have filed a complaint with the California Attorney General. It is my belief that shorting a customer over $550 on a $2276 order is a form of fraud. We shall see how the AG views it, and I will keep the public informed of the process.

By the way, the brand new filter I purchased from this vendor (The Eliminator) leaks from under the valve housing and I will end up replacing it. I have no desire to try a warranty process on this equipment.

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#1 REBUTTAL Owner of company

Al, is a legitimate customer so I will respond accordingly.

AUTHOR: Jeff - (U.S.A.)

POSTED: Saturday, May 05, 2007

Hi Al,

I hope you have received your products by now. When I found out some of your parts where not shipped I contacted the distributor immediately and cc you on the emails and called you twice but your message machine does not state a business or name when calling. I am disturbed you refer to us as a 20/20 episode and the insults you directed at me as we do not keep money and not ship products out, it was a mistake from our distributor.

You failed to mention that most of your products you received within 3-5 working days, such as your pump, filter, ozonator and what we thought and the distributor thought was a complete salt chlorinator with controls, the manufacturer started shipping and making the products seperate.

As you now know I apologized and the distributor apologized and acted upon your order. I included you on every email that day I found out about your dilemna. I even called you two times and left you my cell phone to contact me directly but I never heard back from you so I assume you have received all the products. I would appreciate a response becuase as soon as I found out you had a problem I acted quickly and professionally. I hope you dont twist this as I sincerely did make an effort to get your order corrected immediately.

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