• Report: #164283

Complaint Review: Swiss International Air Lines

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  • Submitted: Fri, November 11, 2005
  • Updated: Fri, January 20, 2006

  • Reported By:Chicago Illinois
Swiss International Air Lines
10 East 53rd Street, New York, New York U.S.A.

Swiss Airlines ripoff dishonest loyalty program New York New York

*Consumer Suggestion: Claim your UA miles

*Consumer Suggestion: Claim your UA miles

*Consumer Suggestion: Claim your UA miles

*Consumer Suggestion: Claim your UA miles

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My wife and I were traveling with Swiss from Moscow to Chicago on 09/01/05. At check-in we tried to get our United Airlines frequent flyer numbers input into the system for miles collection but the employee at the check-in refused to do so. She also refused to take our applications for Swiss TravelClub. What irritates me still more is that even though I contacted Swiss' customer service via there online customer relationship management system twice (two and one month ago), I still haven't received any answer.

Andrei
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 11/11/2005 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Swiss-International-Air-Lines/New-York-New-York-10022/Swiss-Airlines-ripoff-dishonest-loyalty-program-New-York-New-York-164283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Claim your UA miles

AUTHOR: Wayne - (U.S.A.)

If they are indeed a partner with United (UA) then send the boarding passes into UA. Just because it should be done electronicaly doesn't mean they don't process them by hand. Sometimes someone forgets to put their number in. They still get credit.

As far as not taking an application, I'm not sure how Swiss' system works. It could require mailing it in. Also I thought I remembered hearing a while back that they were getting rid of the program. (Not sure on that part though)

One other note, it's better to keep miles with one airline as long as they are partners. This way you have maximum miles to redeem in one account since you can't transfer between them. It might also allow you to gain an "elite" status with an airline.
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#2 Consumer Suggestion

Claim your UA miles

AUTHOR: Wayne - (U.S.A.)

If they are indeed a partner with United (UA) then send the boarding passes into UA. Just because it should be done electronicaly doesn't mean they don't process them by hand. Sometimes someone forgets to put their number in. They still get credit.

As far as not taking an application, I'm not sure how Swiss' system works. It could require mailing it in. Also I thought I remembered hearing a while back that they were getting rid of the program. (Not sure on that part though)

One other note, it's better to keep miles with one airline as long as they are partners. This way you have maximum miles to redeem in one account since you can't transfer between them. It might also allow you to gain an "elite" status with an airline.
Respond to this report!
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#3 Consumer Suggestion

Claim your UA miles

AUTHOR: Wayne - (U.S.A.)

If they are indeed a partner with United (UA) then send the boarding passes into UA. Just because it should be done electronicaly doesn't mean they don't process them by hand. Sometimes someone forgets to put their number in. They still get credit.

As far as not taking an application, I'm not sure how Swiss' system works. It could require mailing it in. Also I thought I remembered hearing a while back that they were getting rid of the program. (Not sure on that part though)

One other note, it's better to keep miles with one airline as long as they are partners. This way you have maximum miles to redeem in one account since you can't transfer between them. It might also allow you to gain an "elite" status with an airline.
Respond to this report!
What's this?

#4 Consumer Suggestion

Claim your UA miles

AUTHOR: Wayne - (U.S.A.)

If they are indeed a partner with United (UA) then send the boarding passes into UA. Just because it should be done electronicaly doesn't mean they don't process them by hand. Sometimes someone forgets to put their number in. They still get credit.

As far as not taking an application, I'm not sure how Swiss' system works. It could require mailing it in. Also I thought I remembered hearing a while back that they were getting rid of the program. (Not sure on that part though)

One other note, it's better to keep miles with one airline as long as they are partners. This way you have maximum miles to redeem in one account since you can't transfer between them. It might also allow you to gain an "elite" status with an airline.
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