• Report: #633297

Complaint Review: Sylvan Learning Center

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  • Submitted: Thu, August 19, 2010
  • Updated: Mon, October 10, 2011

  • Reported By: Zaytun — Springfield Virginia United States of America
Sylvan Learning Center
2902 Goliad Road San Antonio, Texas United States of America

Sylvan Learning Center : Dishonest, Expensive Babysitter; San Antonio, Texas

*UPDATE Employee: Bounced Check

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Sylvan Learning Center is a ripoff. They play off of parents' complaints and have them enthusiastically sign on for tutoring, which is what happened to us at the San Antonio, TX office. Well, once they get your money, the directors you spoke to could care less the quality of tutoring received or the guarantees they broke. We decided not to go for their loan, pay cash, but half up front. Well, that was the best thing we did because our daughter's reading skills never increased because the tutors were reading to her, instead of allowing her to practice reading. We stopped going after 28 hours since it's basically a waste of time. When I asked my daughter what she did, she would say they just read to her or finished her homework. Our daughter's reading and math skills developed when we spent more time with her every night. Therefore, we're not paying for a service never received, now we have the tasteless San Antonio Director calling us demanding payment.

Parents: Take the time to work with your children or pay their existing teacher to do some one-on-one tutoring. Sylvan is just another shady corporation trying to make a dime off of concerned parents.

Before considering, please read the following links and keep in mind, some Sylvan directors have no problems posing as "pleasantly pleased parents":

http://www.consumeraffairs.com/education/sylvan.html

http://nslog.com/2005/06/14/sylvan_learning_center_rips_off_teachers

This report was posted on Ripoff Report on 08/19/2010 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sylvan-Learning-Center/San-Antonio-Texas-/Sylvan-Learning-Center-Dishonest-Expensive-Babysitter-San-Antonio-Texas-633297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bounced Check

AUTHOR: director - (United States of America)

I am the "tasteless" director this poster speaks of.  Unfortunately, when this client's ex-husband wanted her to pay for her half of her child's tuition she wrote a check that bounced.  When I called her about the returned check, she assured me that she would be in to pay cash.  She never came.  She never expressed concerns regarding her child's progress.  She was happy as long as she did not have to pay for her daughter's tutoring.  This woman wrote us a bad check and then skipped town.   I was able to speak to her once she moved out of state because her ex-husband gave me her new phone number- he knew it was dishonest for her to write a bad check and he felt guilty.  When I spoke to the client in her new state she asked that I send her documentation for the hours that her daughter attended.  I did that, but then her current husband was refusing to pay.  I still have a copy of the returned check as proof.  In my opinion, this lady is just trying to get out of paying a bill.

Sylvan reading instruction does not consist of teachers reading to students.  It is a customized lesson plan based on the weaknesses of the child's skills in the areas of fluency (phonics, sight words), vocabulary and comprehension.  Students do not work on homework unless that parent specifically asks for that service.  This mother is making claims when she never once observed Sylvan instruction- which all parents are welcome to do.  Furthermore, no guarantee was broken with this client.
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