- Report: #841820
Report - Rebuttal - Arbitrate
Complaint Review: Sylvania
SylvaniaInternet United States of America
Sylvania Funai Corporation Sylvania mp3 player... front and back panels come apart after 3 weeks... Sylvania and Funai both say they don't warrant or service product even though their name is on it. Internet
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He quizzed me about the issue and then told me to call back in 48 hours at which point I was read some sort of form response by another (or the same) foreign man basically telling me (from what I could figure out) that they neither support nor warrant this product. I then went online and found an email address/website offering Sylvania customer support and sent a message on Jan 22.
On Feb. 2 I received a poorly written response saying they don't support this product and to please contact the correct manufacturer. When I emailed asking who this would be.....they told me they didn't know and told me I'd have to take it back to where I bought it or research it online. Really? Your name is on it and you don't know who made it? This disgusts me as they are not only not supporting their own product but disappointing a tiny child in the process.
This report was posted on Ripoff Report on 02/19/2012 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sylvania/internet/Sylvania-Funai-Corporation-Sylvania-mp3-player-front-and-back-panels-come-apart-after-3-841820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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