- Report: #128640
Report - Rebuttal - Arbitrate
Complaint Review: Symantec Corporation
Symantec Corporation20330 Stevens Creek Boulevard Cupertino, California U.S.A.
Symantec Corporation, Norton Antivirus Did not honor Rebate advertisements on new peroduct purchase. Cupertino California
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My computer had OEM installed Norton A/V 2000 and when Symantec refused to renew definitions updates I purchased the new Norton A/V 2004 which advertised the rebate offers.
I sent all paperwork including printed information from the product box, barcode and round sticker and store receipts as well as the separate rebate receipts to a post office box in Florida as instructed along with a note explaining that I was not attempting to obtain the rebate for my original Norton 2000 OEM installed item but was applying for the newly purchased Norton A/V 2004.
Several weeks later I received a post card from aMiami Florida but posted in Dallas, Texas stating that they couldn't honor the rebate because I didn't establish proof of previous purchase.
I could say that I previously purchased definitions update renewals during 2000, 2001, 2003 and 2003 until they forced me to purchase the 2004 software version.
The point is, I applied for the new product purchse rebate offered to anyone purchasing the product at a retail store and they did not honor that.
I sent two complaints to them via their "contact" link on their web page and that was the end of it.
Now I don't care whether they reply, honor the rebate or what they do. When my definitions subscription expires I have plans for other software to replace theirs at a better price.
I just wanted others to be aware of what could happen to them.
Memphis, Tn., Tennessee
This report was posted on Ripoff Report on 01/24/2005 02:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Corporation/Cupertino-California-95014/Symantec-Corporation-Norton-Antivirus-Did-not-honor-Rebate-advertisements-on-new-peroduct-128640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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