- Report: #76675
Report - Rebuttal - Arbitrate
Complaint Review: Symantec Corporation
Symantec Corporation20330 Stevens Creek Blvd. Cupertino, California U.S.A.
Symantec Corporation (Norton) Symantec Corporation ripoff SystemWorks 2004 Rebate Cupertino California
*Author of original report: Rebate RESOLVED ..Symantec should NOT be excused simply because they hired an inept third-party to process their rebates
*Consumer Suggestion: Sounds like you do need two proofs of purchase.
*Consumer Suggestion: How I resolved the Problem
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Although I got the $30 rebate check, I never heard a word from them regarding the $40 rebate. I decided to investigate the matter.
Turns out that they state the following:
Rebate: No Reward Will Be Issued
Rebate Information For: 103272031
Promotion: 03~66176 $40 USD Mail in Rebate with Purchase of - Norton Internet Security Pro (NIS Pro) or Norton SystemWorks Pro (NSW Pro) at Staples
Submission Type: MAIL-IN
Date Received: 12/10/2003
Status Detail: Invalid.
Invalid Reason: * Rule Proof of Purchase or Original UPC
I emailed them once, and was given NO answer, but was referred to their online-help system. At that point, I was unable to get online-support, and was channeled into their email system again. They have no online service available, and seem to be giving me the brush-off.
I will try the 800 number, but expect NO results, because 1) they have not been helpful so far, and 2) others have reported the same ripoff happening to them.
This report was posted on Ripoff Report on 01/09/2004 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Corporation/Cupertino-California-95014/Symantec-Corporation-Norton-Symantec-Corporation-ripoff-SystemWorks-2004-Rebate-Cupertin-76675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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