- Report: #524875
Report - Rebuttal - Arbitrate
Complaint Review: Symantec Norton 360
Symantec Norton 360Internet United States of America
Symantec Norton 360 Thought I was buying online storage from this company, bank card was charged different company that supposdly norton has not heard of and does not deal with Internet
I was prompted by my Norton 360 that I needed more online storage. When I clicked on the button to buy the storage, the Norton 360 online store came up and prompted me to choose which storage I wanted. When the transaction cleared my bank the transaction name was REALGOLDSOFT BAKU.
I called Norton twice to ask about this transaction and was told both times that there is no record of my purchasing the online storage from Norton. I don't know who this realgoldsoft baku is and have not been able to find a phone number or website to get any information from. I purchased the product for 69.99 and my account was debited for 99.90.
I did get the additional storage and so far all is well, except that I cannot afford the 99.90 at the time and wanted to downgrade to the 29.95 product, but I cannot get ahold of anyone who can help me at this time.
This report was posted on Ripoff Report on 11/17/2009 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Norton-360/internet/Symantec-Norton-360-Thought-I-was-buying-online-storage-from-this-company-bank-card-was-524875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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