• Report: #305505

Complaint Review: Symantec Norton - activeeuro.com

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  • Submitted: Sat, February 02, 2008
  • Updated: Sat, February 02, 2008

  • Reported By:Doha Other
Symantec Norton - activeeuro.com
symantec.com Internet U.S.A.

Symantec Norton - activeeuro.com Renewal Norton Subscription Renewal Internet

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I have installed Norton ant-virus software on my mother-in-law's computer and used my credit card to pay for the subscription. I assumed this was for one year but must have included automatic renewal as I now have a renewal subscription debited against my credit card. In addition, on the same day another amount has been debited by activeeuro.com.

Because I no longer have the order number and product key and my mother-in-law is unable to provide me the information, I am unable to cancel.

Furthermore they appear to be selling additional software (or using my credit card) to make a simultaneous transaction with activeeuro.com.

The company levaes me with anything but a feeling of security. They have my credit card details, I am unable to cancel the subscription and appear to be able to debit my account for software I doubt my mother-in-law wants and I certainly do not.

David woodhouse
Doha
Qatar

This report was posted on Ripoff Report on 02/02/2008 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Norton-activeeurocom/internet/Symantec-Norton-activeeurocom-Renewal-Norton-Subscription-Renewal-Internet-305505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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