- Report: #79064
Report - Rebuttal - Arbitrate
Complaint Review: Symantec - Norton
Symantec - Norton555 International Way Eugene, Oregon U.S.A.
Symantec Norton Software ripoff Promised refund in writing, won't follow through, worst telephone service in history. Cupertino California
*Author of original report: Things Looking Much Better With Symantec... I'm Very Surprised and Impressed
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After several days of trying, I finally spoke with a lady who identified herself as a Symantec employee. She promised a refund if I would send in my Office Max receipt along with the software. Symantec lost that package internally, and I'll never see my $90 again. Turns out the lady who promised the refund is actually a contractor for another company. Ridiculous.
Cutting to the chase...
I phone Office Max and spoke with their head software buyer who said she's received countless complaints about Symantec and their worthless service. My advice to her was to pull all of the Symantec products from the Office Max shelves, and she is seriously considering doing that.
Symantec truly sucks, and I gave them every opportunity to do the right thing. They just suck.
San Antonio, Texas
This report was posted on Ripoff Report on 02/03/2004 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Norton/Eugene-Oregon/Symantec-Norton-Software-ripoff-Promised-refund-in-writing-wont-follow-through-worst-te-79064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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