- Report: #107033
Report - Rebuttal - Arbitrate
Complaint Review: Symantec - Norton
Symantec - Norton555 International Way Springfield, Oregon U.S.A.
Symantec (aka Norton) denies that Norton Internet Security Professional can be installed on 2 computers as is stated in their License Agreement. Springfield Oregon
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I had some questions about the procedure for activation on the second computer. Their on-line customer service rep, "Deepak M." insists that ... each copy of Norton is licensed for use on one computer only. If you wish to install it on more than one system, you must either purchase an additional copy or completely remove it from the first computer before installing it on the second.
When I called his attention to the clear statement to the contrary in the License Agreement, Deepak M. responded that There might have been a error in documentation of the licensing for Norton Internet Security! Symantec is refusing to honor the terms of its own License Agreement and is refusing to make any sort of adjustment because I purchased the software more than 60 days ago.
This report was posted on Ripoff Report on 09/05/2004 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Norton/Springfield-Oregon-97477/Symantec-aka-Norton-denies-that-Norton-Internet-Security-Professional-can-be-installed-o-107033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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