- Report: #191998
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec20330 Stevens Creek Boulevard Cupertino, California U.S.A.
Symantec - Norton AV REBATE Refusal and Software Ripoff Cupertino California
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After purchasing Symantec's Norton AV 2006 I submitted the rebate form and proper documents including the original UPC code and copy of my backup software (required). I did make a photocopy of all docs. Symantec sent this:
Unfortunately we could not honor your request due to the following reason(s):
$20 MIR NAV and TT or TC All required documents were not submitted
This is Bull! I submitted ALL required docs. What is this coded crap they are using. But it gets better. After resubmitting and complaining about their lousy excuse and refusal I find my online updates quit working recently because I have 0 days left on my subscription. And no one will reply to me from Symantec. So not only do I not have the $20 rebate, I am out the $39 or so I paid for it!
And did you know lots of entries remain in Windows registry after uninstalling a Symantec product? That's an unauthorized invasion and use of personal property. No wonder people pirate your software. It's not worth buying. You rip off legal users.
Symantec I am not done with you. BBB will be getting a complaint and I will send this rip to every place I can.
Never buy Symantec products! Support --- and other software companies.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 05/17/2006 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014-2132/Symantec-Norton-AV-REBATE-Refusal-and-Software-Ripoff-Cupertino-California-191998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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