Symantec Corporation rip-off! Cupertino, California

while updating my anti virus definition i received a message saying my subscription would expire in 14days, 14days later it expired. I follow the instuction, paid the $19.99 renewal fee. my understanding was a subscription key would be in the confirmation email, there was none.

"Thank you for renewing your subscription to protection updates.

Your subscription key is:

Please use this key to update your subscription now. To update your subscription:"

I contacted symantec support via email i waited and waited got no reply. i tried emailing again but all email after the first came back to me as

"Unable to deliver message to the following address(es).

: does not like recipient.
Remote host said: ... Mailbox disabled
for this recipient Giving up on"

the only other way to contact these people is by paying a $29.99 to speak to their tech support. As of now my pc is still unprotected i still don't have the renewal subscription key i paid for.

Everett
Hawthorne, California
U.S.A.