• Report: #102974

Complaint Review: Symantec

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  • Submitted: Tue, August 10, 2004
  • Updated: Tue, August 10, 2004

  • Reported By:Hawthorne California
Symantec
20330 Stevens Creek Blvd Cupertino,, California U.S.A.

Symantec Corporation rip-off! Cupertino, California

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while updating my anti virus definition i received a message saying my subscription would expire in 14days, 14days later it expired. I follow the instuction, paid the $19.99 renewal fee. my understanding was a subscription key would be in the confirmation email, there was none.

"Thank you for renewing your subscription to protection updates.

Your subscription key is:

Please use this key to update your subscription now. To update your subscription:"

I contacted symantec support via email i waited and waited got no reply. i tried emailing again but all email after the first came back to me as

"Unable to deliver message to the following address(es).

: does not like recipient.
Remote host said: ... Mailbox disabled
for this recipient Giving up on"

the only other way to contact these people is by paying a $29.99 to speak to their tech support. As of now my pc is still unprotected i still don't have the renewal subscription key i paid for.

Everett
Hawthorne, California
U.S.A.

This report was posted on Ripoff Report on 08/10/2004 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014/Symantec-Corporation-rip-off-Cupertino-California-102974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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