- Report: #306303
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec20330 Stevens Creek Blvd. Cupertino, California U.S.A.
Symantec Double Charge for Same Service Cupertino California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
However, on January 10, 2008 a second charge "SYM*SYMANTECNORTNRENWL. I called Symantec World Headquarters 1-408-517-8000 and complained I had been charged twice. They said to call 1-800-695-0678, after all the messages, select option 4. She was very friendly and helpful.
On January 31, 2008, I called 1-800-695-0678, option 4 and they said Norton Internet Security was set to renew automatically. I asked for a refund. I got an email that Norton Internet Security will not automatically renew, but it will expire in 359 days! However, a refund appeared on my VISA dated February 1, 2008.
On February 4, 2008 I called 1-866-870-0267 and complained. They apologized and gave me a 90-day extension on my Norton 360. That was confirmed by email. He was very friendly and helpful.
Here's my compliant. Last May 2007 I last my old VISA card and had a new one issued! This means they had to use my new credit card information when I ordered Norton 360 to renew Norton Internet Security! To me this is fraudulent use of my credit card. The information was there that I had "Upgraded." This has got to be illegal! They are deliberately double charging for the same service!
This report was posted on Ripoff Report on 02/05/2008 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014/Symantec-Double-Charge-for-Same-Service-Cupertino-California-306303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.