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  • Report: #177030

Complaint Review: Symantec

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  • Submitted: Sun, February 19, 2006
  • Updated: Sun, February 19, 2006

  • Reported By:Erlanger Kentucky
Symantec
20330 Stevens Creek Boulevard Cupertino, California U.S.A.

Symantec Norton Internet Security 2006 ripoff rebate not paid Cupertino California

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Purchased Norton Internet Security 2006 on 10/25/05. Rebate of $15.00 was promised if you were updating a from a previous version. I was upgrading from Norton Internet Security 2004.

I filled out the form, enclosed a copy of my receipt, the UPC code from the box and a copy of the 2004 CD and the sticker with the product key on it.

In about 3 weeks I got a letter saying that I did not enclose proof of owning 2004. Again I sent a copy of the front of the CD, the sticker with the product key and a copy of the front of the 2004 User's Guide. This had to be mailed be to a "Re-submissions" address.

I have heard nothing since that time. They offered the rebate to entice you to buy the product and then don't honor it. That's a poor way to do business.

Amanda
Erlanger, Kentucky
U.S.A.

This report was posted on Ripoff Report on 02/19/2006 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014/Symantec-Norton-Internet-Security-2006-ripoff-rebate-not-paid-Cupertino-California-177030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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